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Ng Mui Buddhist Nun

Career Opportunities

Software Engineer

Department: Information Technology
Position Title:
Software Engineer
Reports To:
Director of Information Technology
Job Status:
Exempt, Full Time

While NCCER does not develop software, it has several custom built core applications that need to be maintained and updated. These include NCCER’s Registry system, the core web application that supports its accreditation and credentialing processes, as well as several smaller applications, mobile applications and websites.

Major Duties:    

  • Maintain and enhance existing software applications and websites

  • Manage change requests and test new software applications and updates
  • Design, configure, and maintain MS SQL server databases
  • Use SSRS for reporting
  • Create and maintain functional, design, and technical documentation
  • Participate in requirement analysis, solution proposals, architecture, and integration design
  • Work with 3rd party development vendors on major software projects and revisions
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Bachelor’s degree or equivalent work experience in Computer Science, Information Technology, Management Information Systems or related field

  • Three (3) years software development/maintenance experience in the following areas:
    • C# and JavaScript to code .NET enterprise applications

    • ASP.NET MVC and .Net Framework environments
    • Microsoft development and versioning tools such as Visual Studio and Team Foundation Server
    • MS SQL databases, queries, views, and stored procedures
    • RESTful web services with JSON and XML
    • LAMP stack
  • Strong knowledge of SQL concepts, techniques, and design

  • Knowledge and application of web standards and technologies such as AJAX, HTML5, and CSS3
  • Self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Ability to work independently
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Email resumees to resumes@nccer.org.

 


Customer Service Coordinator

Department: Credentialing and Compliance Services
Position Title:
Customer Service Coordinator
Reports To: Customer Service Manager
Job Status:
Non-Exempt, Full Time

Major Duties:    

  • Provide excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support
  • Enter all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately
  • Address tickets assigned in the FreshDesk system within our service level agreement (SLA)
  • Provide 24-48 hour response time on all return calls, email and FreshDesk correspondence
  • Assist Manager in the development and maintenance of the Knowledge Base in FreshDesk
  • Maintain working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence
  • Maintain accurate knowledge of programs and services offered by NCCER
  • Work with other departments at NCCER to troubleshoot or solve problems/issues
  • Able to navigate multiple programs and utilize internet to help customers with online assistance and problem solving requests
  • Maintains confidentiality of student records, and follows all recordkeeping per company policies and procedures.
  • Assists students with creating user accounts and website questions
  • Work within databases and other programs/applications that apply to Customer Service (FreshDesk, Filemaker, ANR, ARKIV, etc.)
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills as well as excellent telephone skills are required
  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential.
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite (Outlook, Word, Excel, Powerpoint), proprietary websites (Arkiv, Online Bookstore, Instructor Resource Center), internet navigation, FreshDesk etc.

Email resumees to resumes@nccer.org.

 

 


NCCER is an Equal Opportunity Employer and a Drug-free workplace. Salary based on qualifications and experience. Excellent benefit package.

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