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Ng Mui Buddhist Nun

Career Opportunities


Systems Administrator / Tech Support Specialist

Department: Information Technology
Position Title:
Systems Administrator / Tech Support Specialist
Reports To:
Director of Information Technology
Job Status
: Non-Exempt, Full Time

The System Administrator/Tech Support Specialist is part of a small team of dedicated individuals that support a mixed Windows and Mac OS environment, and custom web application systems that support the core activities of the business. This role ensures effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and the related infrastructure in adherence to organizational policy and standard procedures. This individual should have exceptional troubleshooting, time management, communication and customer services skills and ability to work with minimum supervision. The System Administrator/Tech Support Specialist performs a variety of functions to ensure information systems, infrastructure, and cloud services are available, reliable, secure, and stable.

Major Duties:    

  • Provide hardware and software support for internal customers using helpdesk ticket system
  • Evaluate, select, install, maintain and monitor systems and network infrastructure devices, including servers, desktop computers, printers, routers, switches, firewalls, VOIP phones
  • Monitor systems and serve as a focal point for routine support of systems
  • Evaluate, test and install new releases
  • Evaluate, install, deploy, maintain and update Windows, Mac OS and Linux operating systems
  • Maintain, update and deploy computer images with imaging systems
  • Manage and update Active Directory, Group Policy
  • Evaluate and recommend new or upgraded hardware and software per established standards
  • Install, configure, and deploy business applications, software updates, and security patches
  • Troubleshoot, diagnose and repair problems with hardware and software systems
  • Follow established procedures required for efficient management of the infrastructure
  • Maintain an up-to-date computing environment, while ensuring smooth running of all systems and network connectivity throughout the organization's LAN/WAN infrastructure
  • Assist department manager in establishing and documenting departmental procedures
  • Maintain and monitor software licensing requirements to ensure compliance
  • Monitor systems for security risks and identify security risks
  • Train staff on safe and proper use of hardware and software
  • Maintain backups of critical systems
  • Perform periodic disaster recovery validation testing
  • Perform periodic user account validation, testing and cleanup
  • Plan and execute small/medium infrastructure projects
  • Occasional after-hours and weekend work where required
  • Will perform other duties as assigned by Director of IT

Qualifications:

  • 4 years of relevant technical experience
  • Strong diagnostic and troubleshooting skills
  • Familiarity with Mac OS and Linux Bash shell scripting
  • Familiarity with Windows batch and Powershell scripting
  • Associate's Degree in Information Systems, Business, Computer science or related field or equivalent knowledge/experience
  • Candidates with Bachelor's Degree in Information Systems, Computer science or related field are preferred
      • Windows 7/10, Windows Server 2008/2012,  VMWare 5.5/6, network infrastructure switches, routers, wireless, firewall, MS Office 365, Spiceworks, Sage100

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Email resumes to resume@nccer.org.



Customer Service Coordinator

Department: Credentialing and Compliance Services
Position Title:
Customer Service Coordinator
Reports To: Customer Service Manager
Job Status:
Non-Exempt, Full Time

Major Duties:    

  • Provide excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support
  • Enter all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately
  • Address tickets assigned in the FreshDesk system within our service level agreement (SLA)
  • Provide 24-48 hour response time on all return calls, email and FreshDesk correspondence
  • Assist Manager in the development and maintenance of the Knowledge Base in FreshDesk
  • Maintain working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence
  • Maintain accurate knowledge of programs and services offered by NCCER
  • Work with other departments at NCCER to troubleshoot or solve problems/issues
  • Able to navigate multiple programs and utilize internet to help customers with online assistance and problem solving requests
  • Maintains confidentiality of student records, and follows all recordkeeping per company policies and procedures.
  • Assists students with creating user accounts and website questions
  • Work within databases and other programs/applications that apply to Customer Service (FreshDesk, Filemaker, ANR, ARKIV, etc.)
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills as well as excellent telephone skills are required
  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential.
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite (Outlook, Word, Excel, Powerpoint), proprietary websites (Arkiv, Online Bookstore, Instructor Resource Center), internet navigation, FreshDesk etc.

Email resumes to resume@nccer.org.

 


 

Administrative Assistant / Fulfillment

Department: Program Services
Position Title: Administrative Assistant / Fulfillment
Reports To: Director, Program Services
Job Status: Non-Exempt, Full Time

Major Duties:    

  • Provide customer support for order of instructor/assessment materials
  • Open and close batches within accounting software for fulfillment
  • Fulfill customer material orders
    • Maintain communication with mailroom regarding orders
  • Compile departmental monthly reports and statistics
  • Support building and maintenance of Program Services knowledge base
  • Provide departmental administrative support
  • Provide customer service support
  • Provide expedited assessment order support, including weekly invoice processing
  • Support planning and logistics of committee meetings
  • Compile and maintain department metrics
  • Process and communicate Testing Management System activation requests
  • Maintain accurate records
  • Provide internet research support
  • Update departmental forms
  • In collaboration with Executive Assistant, coordinates travel for Chief Operations Officer and Director of Program Services
  • Coordinate event planning for committee meetings and other events as necessary
  • Perform back up reception duty as required
  • Maintain and update customer resources and department procedures
  • Maintain events for department calendar
    • Weekly staff meetings and conference room reservations
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:
This position requires:

  • Strong interpersonal and professional communication skills (written and verbal)
  • Excellent time management
  • Strong organizational skills
  • Ability to multi-task and effectively prioritize
  • Information management and research
  • Attention to detail
  • A self-starter with demonstrated experience handling multiple duties/priorities and deadlines
  • Ability to work independently and to work effectively with all levels of executives, management and staff is essential
  • Ability to work effectively with all levels of executives, management and staff is essential
  • Dependable in attendance and performance
  • Experience with meeting planning and committee work is a plus

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 40 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite and general web navigation
  • Adobe LiveCycle Designer and Adobe Acrobat

Email resumes to resume@nccer.org.

 


Accreditation and Audit Program Manager

Department: Credentialing and Compliance Services
Position Title: Accreditation and Audit Program Manager
Reports To: Director of Credentialing and Compliance Services
Job Status: Exempt Full Time

Major Duties:    

  • Oversees the entire audit and accreditation process
  • Manages the audit coordinator and the accreditation coordinator
  • Manages auditor consultants, including training, contract administration, scheduling, communication of updates, corrective actions, etc.
  • Provides support to the Audit Program Coordinator for scheduling and assigning audits
  • Conducts audits directly as necessary
  • Assumes responsibility for audit report and records management, including database-accessible notes and digital organization/storage of audit reports
  • Ensures routine audits are closed in a timely manner, and that follow-up and closure is achieved on all probationary requirements (including payment of any for-cause audit expenses and fines)
  • Manages audit program expenses, monitors auditor travel, and manages administration of payments for auditor fees—reviews expenses to develop yearly program budget
  • Works with sponsors and assessment centers on tracking, follows up on non-conformances, and enforces penalties/probations as necessary
  • Works with other departments to make necessary updates to guidelines, procedures and additions to Master Trainer Instructor Certification Training Program and Administrator Certification Training Program
  • Responsible for providing ongoing customer service via phone, email and online websites
  • Investigates all incidents and complaints, working with other departments, partners and legal counsel, as necessary
  • Monitors various web-based marketplaces to investigate and prevent unauthorized sharing/selling of NCCER intellectual property
  • Assists various committees as required
  • Coordinates timely communications to sponsor network regarding changes or “need to know” information
  • Works with Accounting to ensure that accreditation and audit expenses are valid and invoices are paid
  • Works with Workforce Development to identify/acknowledge organizations interested in the accreditation process
  • Manages all applicant organizations
  • Provides the accounting department with all current sponsors and assessment centers to create annual maintenance fee invoices
  • Oversees the registration process for Master Trainer and Administrator classes
  • Manages the Contractors Workforce Development Assessment  (CWDA) with the Director
  • Provides support to customers interested or participating in the CWDA
  • Works with Marketing to promote the CWDA
  • Manages all CWDA audits
  • Assists Director in providing training, guidance, vision, leadership and structure for the Credentialing & Compliance Services team in the daily operations of the department
  • Assists Director in the hiring of accreditation and audit personnel
  • Assists Director in the development of performance plans for the accreditation and audit  team and conducts performance evaluations
  • Responsible for providing data/statistical reports as requested
  • Assists Director in the development, implementation and maintenance of policies and procedures, objectives and short-and-long-range goal planning
  • Responsible for managing and overseeing accreditation and audit tickets utilizing FreshDesk; for resolving problems and responding to requests within our service level agreement (SLA)
  • Assists in creating tools/resources and implementing the cross-training of departmental and customer service staff on accreditation and audit processes
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:    

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills and attention to detail are required
  • Ability to hold customers accountable is critical
  • Post-secondary education (Associate’s degree or above) is preferred
  • Experience with training/assessment program administration is preferred
  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential
  • Travel is required
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:    

  • Microsoft Office Suite, database management, spreadsheets, and web-based submissions administration. Position requires daily use of Filemaker and periodic use of Arkiv Tenfold client software. Experience/knowledge investigating various web-based forums and social media for breaches is required (e.g., ebay, yahoo answers, wiki answers, local-interest chat rooms, etc.)

Email resumes to resume@nccer.org.

 


NCCER is an Equal Opportunity Employer and a Drug-free workplace. Salary based on qualifications and experience. Excellent benefit package.

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