Remote Proctoring FAQs

GENERAL

What is NCCER offering to assist with craft module tests for those who can no longer meet with their classes in person?

  • Remote proctoring of craft module tests (knowledge only)

    • Does not apply to performance tests

    • Does not apply to NCCER journey-level assessments

    • Online testing system is required for remote proctoring 

    • Paper tests cannot be done remotely 

Requirements to participate: 

  • Be an NCCER accredited organization or sponsored by one.

  • For Basic Remote Proctoring register in NCCER’s remote proctor training portal and complete the training video.

  • For Automated Remote Proctoring click here.


TEST DELIVERY TIMES AND CLASS SIZE

Are there specific times I have to do the remote testing?
No. However, please be advised NCCER only offers support hours from 7:00 AM to 9:00 PM Eastern Standard Time.

How many students can be proctored at the same time?

  • For Basic Remote Proctoring there is a 15 student limit.

  • For Automated Remote Proctoring test takers can be unlimited. 

How much advance notice do I need to give NCCER before a basic remote proctor testing session?

  • NCCER needs a minimum of 24 hours (excluding Saturdays, Sundays and national holidays) advance notice for scheduled testing sessions.

  • Requests to test outside our normal hours should be submitted to NCCER as soon as possible so that we can coordinate schedules for our auditing team.

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PLATFORM REQUIREMENTS AND TECHNICAL QUESTIONS FOR BASIC REMOTE PROCTORING

What online meeting platform is required to utilize this remote proctoring option?
NCCER is not requiring a particular online meeting platform; however you need to check with your school or organization to see what is approved and can be supported through your IT department. NCCER cannot provide IT support for the platform. You will need to make sure that the platform you are using has the minimum requirements listed below: 

  • Recording capabilities (i.e Zoom, Skype, GoToMeeting)

  • Computer or laptop with camera/webcam

  • Appropriate audio 

  • Appropriate storage for recorded testing sessions (instructor/proctor only) 

If students try to open another tab they are kicked out from the test. Can the testing system and the remote meeting platform windows be opened simultaneously?

  • Yes, the testing system and the remote meeting platform windows can be opened at the same time.

  • Remote meetings should be started before any tests are authorized so that the proctor can validate identification of test takers, check camera angles, and read the proctor script.

  • Once a test-taker is ready to begin, the remote meeting platform can run in the background for the duration of the test. As long as the test-taker does not click away from the testing screen the remote session will not trigger the test to pause.

  • The Testing System will pause a test if the test-taker navigates away from the testing screen (switching to another tab or app, opening a new browser, clicking outside of the testing screen).

Can the proctor have two apps open side by side in order to run the remote meeting platform and keep the Testing System open?
Only test-takers are paused if they switch to another tab/program. The proctor can be active in both the Testing System and the remote meeting platform at the same time.

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RECORDING OF THE TESTING SESSIONS - BASIC REMOTE PROCTORING

Who gets recorded? The proctor or the students or both?

  • The meeting host (proctor/instructor) should have the option to enable recording at the beginning of the meeting.

  • Both the proctor and test-taker faces will be recorded during the testing session.

Why do we need to record our testing session if NCCER will be auditing each one live?

  • Live auditors will log into each testing session, but they will not be present from start to finish for every session.

  • We have received hundreds of requests for access to remote testing and anticipate that many testing sessions will be occurring at the same time. 

  • Auditors will use recorded sessions to view the entire testing session from start to finish.

How and where do we submit the recorded sessions?

  • You will share a link to the recorded testing session to our secure email address (provided during the training webinar). Please do not submit recording files to NCCER.

Will all training need to be recorded or just knowledge testing?  

  • Only remote proctored testing sessions need to be recorded and submitted to NCCER. 

  • NCCER is not requiring that remote training sessions be recorded or submitted.

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FERPA/RECORDING PRIVACY

Under FERPA requirements, we are not allowed to record students. What should we do?
Schools should first check with their principal to see if any concessions have been made at their district or state level during this time to allow for recording. If no concessions have been made, please send an email remoteaudit@nccer.org with the title – FERPA Requirements. Please include the school/testing location name (as it appears in the Registry System), instructor name(s) and NCCER card number(s) and a statement explaining why you are unable to record due to FERPA restrictions.

NCCER will not ask any school to record sessions where prohibited by law.

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IEP REQUIREMENTS 

How do we accommodate students with IEPs?

  • Any Read Aloud sessions will need to be one-on-one with only one test-taker at a time so that the entire class doesn’t hear the questions being read aloud while testing.

  • Read Aloud Options – The Testing System is compatible with most read aloud software. 

    • Existing Software - If your school/organization has a read-aloud application used with other testing or learning platforms, you should be able to use the same application with the NCCER Testing System.   

    • Device Applications - Many devices have a built-in read aloud option that can be applied from the device itself. 

    • Free Applications - NCCER has found 2 free applications that you may be able to use: 

    • A certified NCCER curriculum proctor can read test questions aloud in a one-on-one environment. 

      • The proctor and test-taker should start a remote meeting with no other test-takers invited.

      • The test-taker should share their screen so that the proctor can view and read the test questions aloud.

      • Tests must be read exactly as written. The person reading may not change, alter, explain, or translate the question or answers.

  • Additional testing time - Basic Remote Proctoring ONLY

    • The proctor has the ability to add time to an individual test-taker’s session. This function will be covered during the proctor training video.

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ATS

How will Sponsor Representatives know which of their instructors are using remote proctoring? 
NCCER will provide email notification to Sponsor Representatives when individuals under their organization are provisioned for remote proctoring.

Can Sponsor Representatives be invited to the remote testing sessions held by their instructors?
NCCER does not require that Sponsor Representatives be invited to remote proctoring sessions. We recommend that you work directly with your instructors/proctors if you want to be invited to remote testing sessions. 

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PROCTORS/INSTRUCTORS - BASIC REMOTE PROCTORING

If we are already using the online testing system, do we need to watch the training video?
Yes, the training video will start with how to proctor remotely and then cover how to use the online testing system.

If we are already certified proctors or instructors do we need any additional certifications to use the remote proctor program?
No, but you will need to watch the training video.

Will I be able to proctor tests that are not in my craft area? (i.e. – I am an HVAC instructor, will I be able to remote proctor for our electrical program?)
Yes, certified instructors can proctor other craft tests. No specific craft knowledge is required for proctors.

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PERFORMANCE PROFILES (end of module performance tests)

Can module Performance Profiles be conducted virtually?
No, at this time, Performance Profiles need to be conducted in person.

Do Performance Profiles need to be conducted at the same time as the knowledge tests?
No. Performance Profiles can be conducted at a later date. The successful knowledge test completion will show in the Registry as a partial completion and students can complete the performance when they are able to safely meet with their Instructor or Performance Evaluator.

If students are able to do performance tests this summer or in the fall, can they still receive the credential?
Yes. Once they take the knowledge test, it will show as a partial completion in the Registry. When they finish the performance, it will complete the credential. There is no time limit to get the performance done since knowledge completions do not expire in the Registry.

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SPANISH

Are tests available in Spanish in the online testing system?
Yes, we have Spanish tests available for curricula that has been translated into Spanish.

What if the title I need does not have a Spanish test available?

  • If a Spanish test is not available in the system, the student will need to take the English test.

  • English tests cannot be translated into another language by instructors, proctors or students. 

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PIPELINE

Can pipeline tests be given remotely?
No. Currently, Pipeline and Hazardous Materials Safety Administration (PHMSA) prohibits remote proctoring in any form.

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