Career Opportunities

Customer Service Representative

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will include:

  • Providing excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support
  • Freshdesk interaction
    • Entering all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately
    • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)
    • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence
  • Knowledge base interaction
    • Assisting Manager in the development and maintenance of the Knowledge Base and support portal
    • Utilizing support documents to assist customer inquiries
  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues
  • Working within databases and other programs/applications that apply to Customer Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER testing system etc.)
  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence
  • Maintaining accurate knowledge of programs and services offered by NCCER
  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests
  • Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping
  • Assisting students with creating user accounts and website questions

Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a high speed environment.  Correspondence layout, strong organizational skills, and the ability to work effectively with all levels of executives, management and staff is essential.  Dependability in attendance and performance is critical in this role.

Candidates fluent in Spanish are strongly preferred.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.


Accounting Coordinator – CRM and Test System

NCCER has an immediate opening for a talented and experienced professional to support all accounting functions of the organization’s Customer Relationship Management (CRM) system, Salesforce.  Key areas of responsibility for this position will include:

  • Responsible for maintenance of SalesForce CRM as it relates to accounting.
  • Handle customer service of SalesForce CRM and test system that relates to accounting.
  • Maintain inventory items in NCCER’s e-store (SalesForce CRM) to ensure accurate pricing and item setup.
  • Manage coordination and communication of SalesForce CRM and Sage 100 ERP.This includes journal entries of accounting transactions in the CRM that carry over to Sage 100 ERP.
  • Manage invoicing and AR through NCCER’s e-store (SalesForce CRM).
  • Manage test usage tracking and test billing.
  • Manage test modules in NCCER’s e-store (SalesForce CRM) as inventory items to ensure proper synchronization between the CRM and NCCER’s testing system.
  • Work with NCCER Testing department to coordinate accurate test information in SalesForce.
  • Respond to Customer’s inquiries, help tickets, and assist in reply to emails sent to accounting’s AP/AR email account.
  • Generate weekly Aged AR Invoice Report, contact customer’s with delinquent accounts.This includes follow up & maintaining proper documentation on customer’s accounts.
  • Maintain AP/Billing contact information.
  • Serve as the backup to AP/AR Manager.This includes processing payments to vendors and reimbursements to employees.

Qualified candidates will have excellent written and verbal communication as well as strong organizational skills and attention to detail.  Dependability in attendance and performance is also critical in this role.  An undergraduate degree or greater in accounting/finance or business administration, or 8 years of experience in a related field are required.  Proficiency in Microsoft Office Suite and Salesforce or a similar CRM system is also required.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.

Open Positions

  • Accounting Coordinator  CRM and Test System
  • Customer Service Representative

About NCCER

NCCER is a not-for-profit 501(c)(3) education foundation created in 1996 as The National Center for Construction Education and Research. Through broad industry leadership and support, NCCER was created to revolutionize training for the construction industry. Under the mission of creating a safe and productive workforce, NCCER has become the standard for developing craft professionals across the US.

NCCER’s workforce development processes of accreditation, instructor certification, standardized curriculum, assessment and portable credentials and certifications are key components in the industry’s talent development efforts. In addition, to complement these processes, NCCER’s Build Your Future initiative, drives multiple campaigns to enhance industry image, career education and recruitment efforts for the industry.

NCCER is headquartered in Alachua, Florida, and is affiliated with the University of Florida's M.E. Rinker, Sr. School of Construction Management.

NCCER is an Equal Opportunity Employer and a Drug-free workplace. Salary based on qualifications and experience. Excellent benefit package.

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