Career Opportunities

NCCER is an Equal Opportunity Employer and a Drug-free workplace. Salary based on qualifications and experience. Excellent benefit package. Email resumes to resume@nccer.org.


Open Positions

  • Administrative Assistant / NCCER Testing System Lead

Administrative Assistant / NCCER Testing System Lead

Department:     Program Services
Reports To:
       Director, Program Services
Job Status:      
Non-Exempt, Full Time

Major Duties

  • Provides Customer Support for all NCCER Programs and Systems
    • Freshdesk Ticket maintenance
    • Participation in front desk coverage and call queue, as needed
  • Conduct webinars and create associated PowerPoints, as needed, to assist customers with understanding the NCCER Testing System
  • Responsible for maintenance on “Bug Tracker” spreadsheet used in the development of the NCCER Testing System
  • Responsible for assisting in the development of the NCCER Testing System and the creation/submission of JIRA Tickets
  • Responsible for assisting in the training of NCCER staff on the NCCER Testing System
    • Lead on assisting department teammates on technical troubleshooting
  • Responsible for review and resolution of Arkiv Error Log
  • High-level analysis to solve uncommon problems identified in the NCCER Testing System
    • Liaise for understanding interdependencies of NCCER systems and the interaction with the NCCER Testing System
  • Provide support in the development and maintenance of departmental resources/procedures
  • Compile and maintain department metrics, as requested
  • Provide support in the development and maintenance of general customer resources
  • Responsible for confirming the accuracy of new release of curricula in the NCCER Testing System
    • Validation of accuracy of delivery postings and beta testing
  • Participant of the new release process (modules and assessments)
  • Lead on updates to TAO Alert message center
  • Provide departmental administrative support to coordinators, manager, director and chief operating officer, as needed
  • Future duties associated with the NCCER Testing System, not yet defined
    • Publishing Tests
    • Question Comment process
  • Cross train on duties to provide backup/support to the department’s other Administrative Assistant positions:
    • Back-up support for the maintenance of the knowledgebase
    • Back-up support for the review/resolution of issues in the NCCER Testing System Error Log
    • Second-tier on providing expedited assessment order support
    • Second-tier to provide support in event planning for committee meetings and departmental meetings/events, as necessary
    • Back-up on updating departmental forms using Adobe LiveCycle Designer
    • Provide back-up support on Arkiv Newspage updates
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications

This position requires:
  • Strong interpersonal and professional communication skills (written and verbal)
  • Excellent time management
  • Strong organizational skills
  • Ability to multi-task and effectively prioritize
  • Information management and research
  • Attention to detail
  • A self-starter with demonstrated experience handling multiple duties/priorities and deadlines
  • Ability to work independently and to work effectively with all levels of executives, management and staff is essential
  • Dependable in attendance and performance
  • Experience with meeting planning and committee work is a plus

Physical Demands and Working Conditions

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 40 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills

  • Microsoft Office Suite, required
  • General web navigation, required
  • Adobe LiveCycle Designer, preferred
  • Adobe Acrobat Professional, preferred

Start ASAP after selection. Position open until filled. To apply send resume to resume@nccer.org.