Help us build the future!
At NCCER we are committed to building a safe, productive and sustainable workforce of craft professionals. We need YOU to help us meet this mission. Check out this video to learn more about NCCER, our culture and benefits of employment.
Customer Service
Customer Service Representative
Job Status: Full-time
Description
THIS POSITION IS ELIGIBLE FOR REMOTE WORK FOR NON-LOCAL (i.e. 75+ MILES) CANDIDATES
The Customer Service Representative serves as NCCER’s front line representative and key point of contact for its large and varied customer base. The mission of the customer service team is to achieve and maintain 90% first contact resolution of customer inquiries while representing NCCER in a first-class manner. To achieve this objective, a CSR must be able to interact effectively, knowledgeably, and courteously with all types of customers from the various industries that NCCER serves, including construction contractors, schools, correctional facilities, and industry associations. The role requires a strong knowledge of NCCER’s programs, products, systems, and policies to ensure customers are provided with accurate information. Quick learners with strong communication and technology skills and the ability to multi-task effectively are generally successful in this role.
Key areas of responsibility for this position will include:
1. Providing excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support.
2. Salesforce case management system interaction
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Enter all customer service inquiries into case management system - entries must be entered clearly, completely, and closed out appropriately.
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Address cases assigned in the case management system within our service level agreement (SLA), including working unassigned cases.
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Provide 24-48 hour response time on all return calls, email and Salesforce cases.
3. Support Site interaction
4. Work effectively with other departments at NCCER to troubleshoot or solve problems/issues.
5. Work within databases and other programs/applications that apply to Customer Service (Salesforce, Registry System, Testing System, Learning Management System, etc.).
6. Maintain working knowledge of the NCCER Guidelines and the policies included therein, including policies related to teaching, testing, proctoring, credentialing, record-keeping, and cheating.
7. Maintain working knowledge of the NCCER website and other products, programs and initiatives that may generate customer inquiries and correspondence.
8. Navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests.
9. Maintain confidentiality of student records and follow all record-keeping requirements per company policies and procedures.
10. Assist trainees with creating user accounts and website questions.
Requirements
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At least 2 years of Customer Service experience strongly preferred.
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Associates Degree preferred.
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Strong written and verbal communication skills as well as excellent telephone skills are required.
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Excellent typing skills and ability to document customer interactions in real-time during calls.
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Analytical and problem-solving skills are key to identifying and resolving customer issues.
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The position requires a self-starter with demonstrated experience handling multiple duties and deadlines.
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Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential.
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Dependable in attendance and performance.
Software Skills
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Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
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Salesforce experience preferred
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Internet navigation and research skills
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Proprietary websites (Online Bookstore, Instructor Resource Center, Registry System, Testing System, Assessment Platform)
Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience. Start ASAP after selection. Position open until filled.
$19.25/hour
Innovation and Advancements
Project Manager
Job Status: Full-time
Description
Energetic, team leader with experience in developing, implementing, and managing multiple projects while maintaining project goals, budgets, quality, and communications.
1. Manage project processes, implementation, and evaluation to meet goals, budget, quality and schedule
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Perform risk management to minimize and manage risk per project criteria
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Track and evaluate project performance
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Perform quality control to maintain standards
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Monitor progress and maintain deadlines
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Maintain budget
2. Develop, implement, and manage detailed project plans for scope control/management, budget adherence, quality outcome, risk evaluation and mitigation and communications
3. Establish and maintain relationships with internal and external stakeholders, third parties and vendors
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Coordinate, facilitate and document appropriate meetings
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Ensure communication throughout the organization and with vendors and stakeholders
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Provide timely updates on schedule and budget
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Delegate and manage project tasks
4. Transfer ownership to appropriate department/team
5. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
Requirements
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Associate degree or higher or minimum five years’ work experience as project manager
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PMP Certificate is a plus
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Proven experience in project management on projects of similar scope and scale
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Excellent written and verbal communication skills
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Solid organizational skills including attention to detail and multitasking
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Strong problem-solving, decision-making and research skills
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Proactive, positive team player and leader
Software Skills
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Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Salesforce, PM software (i.e. JIRA, Trello, Asana)
Travel and Logistics Coordinator
Job Status: Full-time
Description
NCCER is a not for profit company focused on education for the construction trades. Our employees enjoy a friendly work environment in a modern office setting. NCCER employees also enjoy outstanding employee benefits, including profit sharing, 401(k) matching, a generous company HSA contribution, tuition assistance, flexible PTO, and a culture of excellence.
We're looking for an energetic, highly organized coordinator to help our organization with travel, logistics and successful completion of projects and events. The successful candidate will be outgoing and detail oriented.
Responsibilities
1. Schedule and set up travel for organization.
2. Reach out and communicate with organizations to secure potential video shoot locations.
3. Coordinate all logistics for video shoots including scheduling, equipment and material deliveries, travel for team members, lodging, and meals.
4. Coordinate and document applicable meetings.
5. Ensure accuracy of documentation and paperwork for all projects to include items such as waiver/consent forms.
6. Work with leadership to support and maintain applicable budgets.
7. Research, reach out and schedule podcast guests.
8. Support research department by conducting research and compiling information needed for ongoing projects.
Requirements
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Self-starter with excellent oral and written communication skills
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Extremely organized and meticulous with details
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Ability to prioritize work and resources
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Ability to meet deadlines and work effectively in a multi-task environment
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Must be proactive, positive, a team player, and have a “get it done” approach
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Multitasker who can provide high quality results despite working on multiple projects
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Experience with travel and/or meeting/event planning is preferred
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Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook
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Dependable in attendance and performance
Marketing
Marketing Manager
Job Type: Full-Time
Description
We are looking for a Marketing Manager to join our team of hard-working professionals. The ideal candidate for this role is a creative, pro-active individual with a genuine interest in marketing and is comfortable running all aspects of marketing. As the Marketing Manager, you will be responsible for the execution of marketing campaigns. Working with internal teams and the Senior Marketing Manager, you will be responsible for managing, executing, and analyzing marketing campaigns. Qualified candidates have a minimum of 5 years of marketing experience and a bachelor's degree or higher.
Major Duties
1. Manage marketing campaign execution
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Provide direction on campaigns, marketing materials, etc.
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Develop compelling campaigns that raise awareness, generate leads, and build brand awareness
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Manage online brand presence, developing innovative ideas to drive online engagement
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Review and communicate campaign messaging and strategy regularly with the senior Marketing and Communication managers for key initiatives
2. Develop performance indicators and benchmarks, communicate trends, and analyze unexpected variances
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Provide regular campaign reporting and analysis and detail areas of opportunity to enhance performance against campaign/program objectives
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Set and update campaign performance expectations for internal teams
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Monitor KPIs to ensure planned performance expectations are met
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Collaborate with internal teams to create landing pages and optimize user experience
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Develop and monitor testing plans, with internal teams
3. Manage events, conferences, and trade shows by planning logistics, submitting speaking proposals, coordinating with vendors, creating event materials, and identifying marketing collateral
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Plan and submit speaking proposals and bios for conferences in conjunction with communications and marketing coordinator
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Assist senior managers in development of event strategies and activities
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Collaborate with graphic designers to create event materials such as signage, banners, invitations, etc.
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Work with marketing coordinator administrative assistant to manage marketing inventory and event shipping
4. Manage and maintain all websites for NCCER in coordination with Marketing Project Manager
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Provide routine website updates with the marketing coordinator; design new pages as needed
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Work with external and internal developers and IT staff
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Analyze metrics to optimize website performance
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Oversee the management of the online store, including copy and image
5. Implement and maintain advertising campaigns in collaboration with marketing managers
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Build and launch ad campaigns under the supervision of the senior marketing manager
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Collect media kits as needed for industry and education related publications
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Update the advertising schedule as new media buys are completed
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Inform the senior marketing manager when ad schedule topics need to be determined or revised
6. Manage campaign development and in-house design as assigned
7. Support other departments within NCCER through meetings and updates as needed
8. Stay informed of construction and maintenance industry trends
9. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
Requirements
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Bachelor’s Degree in Marketing, Communications or relevant field required
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Minimum five years of experience in a related field, which may include internships
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Strong writing and communication skills: this person is an adept writer with versatile writing skills who can adapt to our company voice, and produce a range of content in different formats
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Hands-on experience with social media, re-targeting, SEO, landing pages, drip campaigns, and auto-responders
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Curious to learn about the business and isn't shy to approach team members across all departments
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Self-starter with excellent oral and written communication skills
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Ability to work effectively in a multi-task, detail-oriented, and deadline-driven environment
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Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply
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Must be proactive, positive, a team player, and have a “get it done” approach
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Knowledge of traditional and digital marketing, content marketing, and social media marketing
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Must be dependable in attendance and performance
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Some travel may be required
Software Skills
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Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, and Outlook
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Experience with Google marketing tools including Ads, Analytics, Tag Manager and Data Studio highly preferred
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Contact management, website content management and/or html knowledge preferred
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Ability to use Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred
Product Development
Art Manager
Description
As an Art Manager at the National Center for Construction Education and Research (NCCER), you will oversee the visual style and design behind our construction education products. Your vision and expertise elevate our technical illustrations, images, and brand integration from dry facts to a memorable learning experience. You are a unicorn: you are creative, but also deadline-oriented, process-focused. You are an empathetic team leader and coach for a small team of highly talented professionals. You can envision multiple paths to success given time and budget constraints. You quickly build rapport, incorporate stakeholder input, and easily communicate your vision to gain the support of others to help execute.
1. Assist in update and creation of construction craft training curriculum in more than 75 fields
2. Drive the training curriculum and assessment art integration process by conducting or ensuring the following activities have been accomplished:
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Identify contributors and their responsibilities
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Maintain timelines in conjunction with Product Development staff
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Ensure that all assigned development activities are submitted prior to product version finalization
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Monitor changes requested as content progresses through production
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Contribute to discussions on update finalization
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Ensure asset release protocols, model release protocols, and usage permission protocols are followed and documented
3. Completes assigned projects, to include:
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Ensuring photography and other art assets are completed and available on time, on budget, and in accordance with NCCER specifications and requirements
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Maintaining art and photography project components within the update cycle
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Acting in support of Project Managers and Technical Writers and facilitating work
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Ensuring communication of project information to the appropriate internal stakeholders
4. Maintain image and art library within content management system and perform updates within content, learning, and testing management systems
5. Produce photographs and digital art and integrate into manuscripts, instructor resources, assessments, and other training and evaluation products and ensure quality and consistency
6. Assist in creation of development and production timelines, milestone dates, and work breakdown structure for specific taskings; provides detailed information to track and monitor costs
7. Build and maintain art asset knowledge base to improve the overall training content of documents
8. Evaluate and recommend cost-effective photo and video equipment needed for development and production based on NCCER requirements and budget considerations
9. Integrate new and upcoming instructional technology modalities and techniques (including digital resources and electronic publications) into content development and delivery
10. Assist in styling and layout of art resources for publication to multiple print and digital output formats
11. Work effectively with other staff in team situations
Requirements
We do not expect applicants to check off every box! If you fit some of the qualifications below and are eager to learn and grow, please apply. We want to talk with you to see if it is a good fit.
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BS, BA, MS, or MA degree
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3 + years of experience as a technical illustrator, art manager
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Experience in art asset management (including use permissions) is required
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Experience in the construction or maintenance industry is highly desirable
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Command of adult learning principles and /or video engagement
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Must be able to handle multiple projects at one time and to meet production and editorial deadlines
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Aesthetic and creative skills to generate ideas based on content and learner needs
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High EQ
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Leadership, coaching and collaboration skills to supervise and manage cross team members and on-screen talent
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Analytical and decision-making skills to make business judgments
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Excited, passionate, proactive and self-motivated with an enthusiasm for learning
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Ability to learn and adapt to new technologies
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Excellent verbal and written communication skills
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Exceptional time management skills: must be able to work under pressure and adapt to shifting priorities and new workflows
Software Skills
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Experience with Smartsheet highly preferred
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Proficiency in word-processing, presentations and spreadsheets (i.e., Microsoft Office 365 or Office Suite) required
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Proficiency with common workplace applications required (i.e., Teams, Zoom, etc.)
Digital Content Coordinator
Description
1. Identifies, packages, and uploads the newest version of instructor resources files according to prescribed naming conventions, deliverable expectations, and defined timelines
2. Reviews NCCER products on Pearson platforms for accuracy and availability
3. Organizes and transfers translation files to and from the translation vendor
4. Collaborates with editorial and DTP to ensure final files are uploaded to the printer and Alfresco
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Uploads whole book to printer
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Uploads individual modules to printer
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Uploads whole book to VitalSource
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Uploads individual modules to Collections
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Uploads final PPTs for alt text creation
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Uploads final content for NCCERconnect creation
5. Creates and maintains documentation around NCCER production processes
6. Works with a DITA based XML production system to edit training and teaching materials
7. Develops a thorough knowledge of and works in accordance with NCCER’s production processes and specifications
8. Completes projects in accordance with prescribed deadlines
9. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
Requirements
Qualifications for this position include the following:
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Associate of Arts degree preferred
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2+ years business experience preferred
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Knowledge of content management systems
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Time management skills
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Excellent written and oral communication skills
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Excellent organizational skills
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Project management experience preferred
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Dependable in attendance and performance
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Ability to:
- Effectively organize and maintain multiple concurrent projects
- Consistently deliver a quality product
- Adapt with evolving assignments, deadlines, and immediate requests
- Work independently
Software Skills
Editor
Description
NCCER is looking for an Editor that is used to a fast-paced working environment and desires to join a growing, fun team comprised of passionate individuals focused on producing the best construction education materials.
The Editor will effectively collaborate with technical writers, project managers, and desktop publishing specialists to review, approve, and maintain training products according to NCCER production standards and industry expectations, while maintaining deadlines.
You will need to work on multiple simultaneous projects. You will work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.
Major Job Duties
1. Reviews and approves all materials for print and digital products within the product development department
2. Edits content (including manuscripts, presentations, digital courses, and data) for readability, consistency issues, style, agreement with editorial policy and ISD (Instructional System Design), and reading level
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Verifies facts, dates, and statistics within materials to ensure accuracy
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Reviews manuscripts for mechanical errors, readability, consistency issues, style, agreement with editorial policy, and reading level
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Uses Microsoft PowerPoint to edit and finalize PPT presentations
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Uses Microsoft Word styles to prepare manuscript for XML process
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Uses Microsoft Excel and/or Exam Studio to edit and assist in the production of exams
3. Works closely and communicates effectively with in-house technical writers to ensure quality and efficiency of all materials that are external facing
4. Collaborates with Managing Editor to solidify editorial processes
5. Utilizes Smartsheet to update project status and maintain efficient workflows by ensuring that accurate data is represented.
6. Participates in other projects and duties based on aptitude and interest
7. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
Requirements
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Undergraduate degree or equivalent experience
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Professionalism
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Computer proficiency (Familiarity with Mac OS preferred)
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Editorial abilities, including grammar, punctuation, and proofreading skills
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Possess excellent communication, reading comprehension and retention, organizational, and time-management skills
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Ability to work: (a) both independently and under the direction of a supervisor, (b) well with others, and (c) well under pressure
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Handle shifting departmental priorities and deadlines
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Multitask and shift easily between concurrent projects
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Facility with proofreader’s marks and knowledge of Chicago Manual of Style preferred
Software Skills
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Proficiency in word-processing, presentations, and spreadsheets (i.e., Microsoft Office Suite)
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Basic knowledge of desktop publishing software (i.e., Adobe Creative Suite)
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Proficiency with basic XML tags is a plus, but not required
Image Permission Specialist
Description
The Image Permission Specialist role is an entry-level position that involves building relationships and working with various external companies on obtaining permission to license images and artwork to support our various craft curricula.
The perfect candidate for this position will possess:
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Good Communication Skills: This position will require a large amount of email and phone outreach, so being comfortable with speaking on the phone and emailing in a professional manner is a must.
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Good Critical Thinking Skills: The ability to take minimal information and do independent research to find the appropriate contact needed to acquire an image permission. The ability to find solutions to roadblocks or challenges.
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Ability to Learn Quickly and Adapt: Technology and processes may change and the ability to adjust and learn new things will be crucial.
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Highly Organized & Persistent: Keeping track of who has been contacted and when appropriately timed follow ups occur is imperative. Ability to keep track of permissions efforts between multiple simultaneous projects.
Description of Duties
1. Responsible for tracking, recording, organizing and obtaining agreements for images, videos and other intellectual property supplied by outside agencies to the NCCER production team.
2. Tracking Permissions
3. Evaluate books and modules for accuracy of permission forms
4. Obtain permission from image owners via image permission contracts in a timely manner
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Make contact with image suppliers/owners
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Maintain relationships with contacts
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Represent NCCER in a positive way
5. Create final permission packages for submission to publisher, including:
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Manuscript of images/graphics
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Copies of associated contracts signed by representative of image/graphic owner
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Master record of images and associated contracts with publishing information as required by Pearson
6. Maintain accurate logging of permission related records in Digital Asset Management tool.
7. Maintain record of contacts and interactions in a Customer Relation Management tool.
Requirements
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Ability to work independently
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Excellent communication and organizational skills
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Must be able to handle multiple projects at one time and to meet production and editorial deadlines
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Must be able to work under pressure and adapt to shifting priorities and new workflows
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Dependable in attendance and performance
Software Skills
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Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office 365 or Office Suite) required
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Proficiency with common workplace applications required (i.e., Chrome/Firefox, Skype, etc.)
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Experience with Adobe Acrobat or other PDF editing tools
Preferred, but not Required
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Experience or familiarity with Digital Asset Management (DAM) software
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Experience or familiarity with Customer Relationship Management (CRM) tools
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Experience or familiarity with Adobe Creative Cloud Applications (Specifically Illustrator and Photoshop)
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Experience or interest in the Construction or Maintenance Industry
Instructional Designer
Description
As a Learning Specialist/Instructional Designer at the National Center for Construction Education and Research (NCCER), you will blend the best of creativity, connection, and research-based methodology to craft impactful learning experiences. You will dig into rich curriculum and work with a team of technical and learning experts to design meaningful and engaging courses. Your goal is to answer this question: what can we achieve in multiple learning modalities that serve our learners in new and effective ways?
Major Duties
Learning design artist: You will collaborate with technical instructors and SMEs to assess the learner needs in each course. You will design the overall narrative arc, rhythms, and patterns of the course that support learner engagement and success. You leverage numerous tools to create a rich learning experience that fits into the NCCER ecosystem.
You will share your vision with SMEs, technical writers, videographers, and contractor partners to see that each part of the development team designs towards the same goal.
Differentiator: In this role, you are an expert elicitor and illuminator – you have a thousand and one ways to get at the heart of a learning objective or performance task requirement through conversation with technical experts. You can cut the “must know” from the “nice to know” in order to prioritize the right development effort in the course.
Content Developer: You are the person who builds the digital content and courses. Using tools such as Camtasia, Adobe Suite, Articulate Storyline or Rise, or game authoring tools, you create eLearning assets. Work with contractors will be a regular part of your role; the ability to set clear expectations and articulate the design vision “in their language” will prove a useful skill set. This role also builds courses into an LMS system.
Evaluator: You are data conscious and outcome driven. You are responsible for evaluating the performance of courses, course elements, and making recommendations for iterative improvement. Data will come from a variety of systems and tools. You will prepare course review reports in collaboration with cross-team members.
Instructor Trainer: After you’ve built an incredible course, training instructors to teach in person or online is key part of ensuring the learning experience is fantastic. You may train instructors directly, create facilitator guides, or assist in implementation to ensure smooth delivery of new courses.
Requirements
We do not expect applicants to check off every box! If you fit some of the qualifications below and are eager to learn and grow, please apply. We want to talk with you to see if it is a good fit.
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BS or MA degree in instructional design, educational technology, or education OR
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3 + years' experience in teaching /training design and delivery
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Background in education, adult learning, game design, training development, design or delivery
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In-depth knowledge of learning theories and instructional design models, including online and print applications
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Strong lesson and curriculum planning skills
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Ability to write effective copy, instructional text, audio scripts/video scripts
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Experience with simulation and 3D training environments as a learning tool
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Strong background in UX design and storyboarding
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Experience with authoring/ design tools including Adobe, Storyline or Captivate
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Experience with Learning Management Systems
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Excited, passionate, proactive and self-motivated with an enthusiasm for learning
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Ability to learn and adapt to new technologies
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Excellent verbal and written communication skills
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Exceptional research and time management skills
Production Specialist
Description
In support of the mission to build a safe, productive, and sustainable workforce of craft professionals, NCCER produces print and digital training products for the construction industry. The NCCER curriculum gives individuals an opportunity to earn nationally recognized credentials in over 75 different craft areas. Our goal is to provide high-quality, rigorous training products that ensure the success of trainees.
NCCER is looking for a Production Specialist (Desktop Publishing Specialist) that is used to a fast-paced working environment. You will be working in a fast-growing, fun team comprised of passionate individuals focused on producing the best construction education materials.
The Production Specialist (Desktop Publishing Specialist) will work with the Desktop Publishing Manager to effectively collaborate with editors, technical writers, and project managers to create and maintain training products according to NCCER production standards and industry expectations, while maintaining deadlines.
You will need to work on multiple simultaneous projects. You will work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.
Seeking applicants with experience in graphic design and production are encouraged to apply. Recent graduates from trade schools and universities are also welcome.
Major Duties
1. Lay out and format textbooks to be used in classrooms for construction workforce training according to design standards and principles
2. Works with a DITA based XML production system to produce training and teaching materials according to prescribed workflows and standards
3. Accurately keys in edits to curriculum, including page layout modifications
4. Utilizes Smartsheet to update project status and maintain efficient workflows by ensuring that accurate data is represented
5. Edits and validates XML for craft content to be used in the content management system
6. Participates in other projects and duties based on aptitude and interest
Requirements
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High School Diploma
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Associate’s degree, preferred
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Page layout and formatting experience is beneficial
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2 years publishing experience preferred
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Excellent communication and organizational skills
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Detail oriented
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Adaptable to new software and learning new skills
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Professionalism and the ability to work well others
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Ability to work independently, handle multiple projects at a given time, and be flexible with changing priorities
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Dependable in attendance and performance
Software Skills
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Proficiency with Macintosh operating system
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Proficiency with desktop publishing software
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Adobe Creative Suite
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InDesign
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Illustrator
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Acrobat
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Microsoft Suite
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Teams
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Outlook
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SharePoint
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OneDrive
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Word
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Excel
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Oxygen XML Editor is preferred
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Experience using a content management system is preferred
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Experience using XML-based content workflows is highly desirable
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Experience using Smartsheet is preferred
Project Coordinator
Description
1. Contribute to the planning and management of assigned projects, to include:
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Developing project scope in coordination with senior manager and leadership based on relevant data
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Monitoring of project schedule and ensuring deliverables meet NCCER specifications
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Coordinating subject matter expert (SME) committees, technical writers, production team, publishing partner and vendors to facilitate work
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Monitor program feedback between revision cycles
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Presenting product benefits to internal stakeholders
2. Organize project information for reports and presentations to internal and external stakeholders
3. Track project content updates, milestones, deliverables, and schedules
4. Assist both external and internal customers with questions related to project areas and to the department
5. Review project implementation, gather project execution data, and analyze outcomes to determine lessons learned
6. Improve continuously based upon gained project work experience
7. Perform curriculum alignments and crosswalks for projects
8. Perform substantive and copy editing; reviews and edits work of writers and staff
9. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee
Requirements
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Associate degree or higher or minimum two years work experience as project assistant
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Proven understanding of project management processes
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Excellent written and verbal communication skills to include public speaking
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Solid organizational skills including attention to detail and multitasking
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Strong problem-solving and decision-making skills
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Proactive, positive team player and leader
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Ability to handle multiple projects at one time and meet production and editorial deadlines
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Ability to acquire and analyze data to extract trends and metrics
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Ability to work under pressure
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Quick to learn the content and make comparisons/connections from one course to the next
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Ability to remember and repeat processes, but also looks for new efficiencies
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High attention to detail
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Ability to make judgement on content discrepancies between products
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Confident with leading groups of subject matter experts to review/create/add content to courses
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Agility to switch between tasks, as needed, and prioritize them effectively
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Adaptability to shifting priorities and new workflows
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Experience in technical editing and/or writing desired
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Dependable in attendance and performance
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Experience in the construction or maintenance industry is desirable
Physical Demands and Working Conditions
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Some travel may be required
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Works in an indoor office environment with moderate noise level
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The employee may occasionally be required to lift and/or move up to 25 pounds
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Specific vision abilities required by this job include close vision and distance vision
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The employee is regularly required to sit, talk and hear
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The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
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The employee is frequently required to use a computer
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The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl
Software Skills
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Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite)
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Knowledge of desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) a plus
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Knowledge of Smartsheet or other project management software a plus
Project Manager
Job Type: Full-Time
Description
NCCER has an open position for a hardworking, motivated project manager to join our Product Development team. Project Managers are a critical to our success as they work to scope, design, deliver, and manage hundreds of craft training products focused on building a safe, productive, and sustainable workforce of craft professionals.
As part of our fast-paced team, the Project Manager will create and manage product development schedules, from concept to delivery. The project manager will ensure that all product development initiatives are accurately coordinated with a cross-functional team of technical writers, subject matter experts, editorial, digital learning, testing, and production teams.
The Project Manager also serves as the ringleader of the program for our subject matter expert committees, who work closely with NCCER to identify the appropriate types and levels of training to include in our program.
The Project Manager will monitor customer feedback, analyze data trends, and partner with our sales and workforce development teams to define revision strategies to continuously improve NCCER’s training programs.
A successful Project Manager is a self-starter, has strong initiative, and can effectively prioritize while leading multiple projects across two or more craft training programs, each of which will include a range of print and digital offerings, including video, simulations, and more.
You will need to demonstrate topnotch influence and collaboration skills to gain agreement with industry leaders who serve as subject matter expects and drive complex projects that will result in effective, efficient, and high-quality craft training programs. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.
Requirements
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Associate degree or higher or minimum five years’ work experience as project manager
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Proactive, positive team player and leader
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Proven experience in project management on projects of similar scope and scale
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Ability to stay composed while working efficiently under deadline with numerous projects on hand
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Strong productivity software skills, including the Microsoft Office suite, Smartsheet or other project management tools
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Excellent project management software skills, such as Smartsheet or other project management tools
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Experience with desktop publishing software (i.e., Adobe Creative Suite or Creative Cloud), learning management systems (Moodle, Canvas), content management (XML) and reporting tools (PowerBI, Tableau) a plus
Physical Demands and Working Conditions
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Some travel may be required
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Works in an indoor office environment with moderate noise level
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The employee may occasionally be required to lift and/or move up to 25 pounds
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Specific vision abilities required by this job include close vision and distance vision
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The employee is regularly required to sit, talk and hear
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The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
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The employee is frequently required to use a computer
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The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl
Software Skills
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Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Windows-based applications
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Knowledge of basic database design (i.e. Microsoft Access)
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Desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) is a plus
Technical Video Writer
Job Type: Full-Time, Fully Remote (Remote Worker)
Description
As a Technical Video Writer at the National Center for Construction Education and Research (NCCER), you will oversee the story and learning design behind educational video content. Your vision and expertise elevate video content from dry lecture to part of a memorable learning experience. You can envision multiple paths to success given time and budget constraints. You quickly build rapport, incorporate stakeholder input, and easily communicate your vision to gain the support of others to help execute.
Major Duties
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Storyboarding and scripting: You understand the art, design, and emotion behind telling a good story and facilitating learning. You will design each video for content, and visual efficacy. You will work closely with technical writers and SMEs to gather the details that matter. You will leverage the right tools to help NCCER grow its online learning portfolio on a scale. You will get to know the audience of learners while remaining outcome -focused with your content design and delivery.
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Video design strategy: You assess the message and the medium to achieve impactful results. While you will not determine the design of the entire course, you will collaborate with other learning design specialists and make recommendations to ensure that the video elements of the course lay the foundation upon which other activities build meaningfully. You will determine the tone, look, and feel of the video elements. You will be responsible for documenting guidelines and best practices to increase the capabilities within the team and ensure consistency across a wide portfolio of projects.
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Producer: Coordinating the video production process takes organization, attention to detail, collaboration, and leadership. You will have roles in preproduction, production, and postproduction. You will be a key member of pre-recording kickoff meetings with instructional designers, technical writers, video team members, subject matter experts and on-screen talent. You will be responsible for understanding learning goals, storyboarding, and scripting, developing shot lists, identifying graphics and b-roll needs, sourcing graphics and b-roll, directing on-site film work, and some editing. You will receive and manage feedback around video elements. You will lead QA/QC around the technical content of the videos.
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Director on shoots: On shoots you will put on your coaching hat and stand ready with your shot list. First, you will be responsible for getting the best performance possible out of on-screen talent. This may include walking through warm-up exercises, helping them relax, vocal coaching, gesture and body coaching and cheerleading when retakes stack up. You recognize when the talent or video crew needs a break, and when to push to wrap up. You are responsible for ensuring that all the required shots are captured and that the content is delivered accurately and effectively. You may be supported by technical writers who can lend expertise regarding specific language requirements.
Requirements
We do not expect applicants to check off every box! If you fit some of the qualifications below and are eager to learn and grow, please apply. We want to talk with you to see if it is a good fit.
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BS, BA, MS, or MA degree
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3 + years of experience in teaching /training design and delivery, video production, or technical writing
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Background in education, adult learning, video production, training development, design or delivery
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Command of adult learning principles and /or video engagement
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Familiarity with story design, effective lesson design
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Aesthetic and creative skills to generate ideas based on content and learner needs
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Ability to write effective copy, instructional text, audio scripts/video scripts
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High EQ
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Leadership, coaching and collaboration skills to supervise and manage cross team members and on-screen talent
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Analytical and decision-making skills to make business judgments
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Excited, passionate, proactive and self-motivated with an enthusiasm for learning
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Ability to learn and adapt to new technologies
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Excellent verbal and written communication skills
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Exceptional research and time management skills
What you will not do
In this role, you are not expected to be a(n):
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Camera operator: The person operating the camera equipment on site; also primarily responsible for rough editing. While a functional knowledge of camera equipment, lighting, and effects is helpful, you will not be the one operating the equipment.
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Instructional Designer: The person who determines the overall design of courses and builds out digital content for courses. This person is responsible for the upload of course elements into the learning management system (LMS).
Technical Writer
Job Type: Full-Time
Description
As a Technical Writer at the National Center for Construction Education and Research (NCCER), you play a key role in our fast-moving Product Development team. Your research and expertise help you transform highly technical content from dry lecture to part of an approachable, engaging learning experience. You quickly build rapport, incorporate stakeholder input, and easily communicate your vision to a highly collaborative and supportive team. You can envision multiple paths to success given time and budget constraints.
NCCER is looking for a committed, smart, and creative writer who has designed and developed technically oriented materials, ideally in a mechanical or construction content area. As an NCCER technical writer, your work will be used around the world to train construction craft professionals at high schools, vocational schools, colleges, and construction training centers.
Requirements
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Completing core research and writing tasks: You research, write, and revise digital and print educational materials by collaborating closely with construction industry leaders and experts and conducting your own research. You will write performance-based training guides, storyboards for video and self-guided learning products, instructional resources, and more. In every case, you are creating content that communicates challenging technical information in a clear, logical way for the greatest learner understanding and engagement.
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Creating content for digital delivery: You will not only write content for trainee guides – you also will create content to support our digital delivery. On any given day, you might be working closely with our project managers, instructional designers, technical illustrators, or video producers to ensure that assets created in support of the curriculum are technically accurate and educationally sound for our learners. A technical writer might even work as a subject matter expert and consultant on a video shoot!
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Creating visually strong, engaging curriculum: You are incredibly detail-oriented, creative, and draw joy from making the complex simple. In addition to possessing excellent writing skills, a great technical writer can visually assess curriculum and other resources and adjust as required. This includes everything from breaking up long paragraphs for better readability to creating simple, easy-to-understand steps to working with our technical illustrators to create the perfect line art to support the written word.
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Liaising and leading discussions with industry experts: On all of your projects, you will work with, present to, and have active engagement with industry subject matter expert committees to ensure the curriculum reflects the latest industry needs, trends, technology, and processes. A successful technical writer can translate thoughts and opinions from subject matter expert committees, make clear decisions about how to integrate that feedback into our curriculum, and knows how to work under pressure in a deadline-driven environment.
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Working at the center of a team: You are an individual contributor, but must also be a team player, who can work at the center of a project team that includes project managers, illustrators, subject matter experts, editorial, and production partners. We have a well-established development process that we expect the new technical writer to adopt and even help us improve, where appropriate).
This is a key role in helping us deliver our current projects in the immediate term – and to help drive meaningful impact in the market for the next 3 to 5 years. We will always have more than enough work for even the hungriest technical writer!
Desired Skills
We do not expect applicants to check off every box! If you fit some of the qualifications below and are eager to learn and grow, please apply. We want to talk with you to see if it is a good fit.
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BS, BA, MS, or MA degree
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2+ years of experience in teaching /training design and delivery, or technical writing
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Background in education, adult learning, training development, design, or delivery
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Experience in the construction or maintenance industry is desirable
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Ability to write effective content and instructional text; excellent verbal and written communication skills
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Exceptional research and time management skills
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Aesthetic and creative skills to generate ideas based on content and learner needs
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Excited, passionate, proactive, and self-motivated with an enthusiasm for learning
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Humble and hardworking, able to accept feedback from experts and execute on it
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Strong collaboration skills work in a highly cross-functional team
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Analytical and decision-making skills to make business judgments
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Ability to learn and adapt to new technologies
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Able to handle multiple projects at one time
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Able to work effectively in a detail-oriented, and deadline-driven environment
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Can work under pressure and adapt to shifting priorities and new workflows
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Able to travel, occasionally, to SME meetings and industry conferences
System Support Specialist
Description
NCCER is looking for a detail-oriented problem solver who can document, analyze, and troubleshoot technical issues, work with data, apply fixes, and guide customers through technical support. The successful candidate will be a quick learner, have a positive attitude, be a team player, and possess solid communication skills.
1. Provide support for technical system issues.
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Analyze and document technical system issues and problems.
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Use multiple internal systems, platforms, and programs to problem solve and apply fixes.
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Work with the IT and other departments to stay updated on system knowledge, policy, and procedure changes.
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Oversee and manage system error logs for resolution.
2. Manage various types of electronic data and resolve issues within the systems.
3. Use internal customer management ticket system to handle customer requests.
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Manage and prioritize customer technical support tickets.
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Respond to customer inquiries in a timely and accurate way, via phone and email.
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Ensure customer issues are resolved within the established service level agreements.
4. Assist manager in preparing and maintaining digital credential content.
5. Assist manager in implementing and testing new systems and processes, when applicable.
6. Provide backup support for printing, shipping, and receiving.
7. Provide backup support for maintenance of printing and shipping equipment.
8. Other duties as assigned.
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Accept additional tasks, duties and/or direction as assigned by manager. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.
Requirements
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Experience working with data and providing technical support.
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Experience using customer management ticket system.
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Able to work independently and manage time effectively.
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Able to quickly adapt to fast-paced environment and deadlines.
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Able to grasp technical concepts quickly and explain them to others.
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Able to organize, prioritize and multi-task.
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Have strong problem-solving skills.
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Have strong communication skills (written and verbal).
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Dependable attendance and performance with integrity.
Software/Systems
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Preferred experience in some programming (python, php, html, css…).
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Knowledgeable with multiple devices (desktops/laptops/tablets/etc.).
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Operating Systems (Windows/MacOS/ChromeOS/etc.) and browser technology.