Career Opportunities

Receptionist

1)    Reception desk management:

  • Greet and Announce guests and visitors
  • Maintain organized work area
  • Answer multi-line phone system/train others on how to use
  • Answer incoming calls to the reception desk (first priority is not missing any reception desk calls)

2)    Customer Service duties:

  • Provide excellent Customer Service via incoming/outgoing phone calls, e-mails, and other correspondence (including answering calls in the phone Queue during lunch periods, and when needed because of queue overflow and emergencies)
  • Assistance provided to the overall department with projects as needed
  • Maintain accurate knowledge of programs and services offered by NCCER
  • Assist with routing Customer Service inquiries and handling Tier 1 type CS inquiries
  • Transcribe VMs in Freshdesk into tickets with complete details

3)    FreshDesk management assistance as applicable:

  • Review and follow up on tickets (old, parked, and waiting)
  • Detailed transcription of incoming voicemails into tickets
  • Review and properly assign unassigned tickets (also handle Tier 1 type CS inquiries)

4)    Knowledge Base management assistance as applicable

  • Knowledge Base maintenance/updates
  • Assist with ticket scripts, solutions, etc.

5)    Maintain working knowledge of the NCCER website and other advertisements/initiatives that may generate calls and/or correspondence

6)    Chat management (interact with customers via chat and enter tickets as applicable)

7)    Assist Marketing/BYF with sales during Master Trainer sessions

Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills as well as excellent telephone skills are required
  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential.
  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl
Software Skills:
  • Microsoft Office Suite (Outlook, Word, Excel, Powerpoint), proprietary websites (Arkiv, Online Bookstore, Instructor Resource Center), internet navigation, FreshDesk etc.


Marketing Intern

Department:   Marketing
Reports To:   
Communications Manager
Description:  
This is a part-time, paid position, and only students currently enrolled in a program are eligible to apply.

This internship is a great opportunity for a student interested in gaining work experience in a highly energetic marketing department for an international organization. As an intern, you will be expected to work quickly and efficiently in cross-functional teams and meet deadlines. Dress is business casual with casual Fridays. To apply, please send your resume to resume@nccer.org.

Intern Requirements:

  • Currently enrolled in classes at any college or university
  • Ability to use both Mac and PC devices
  • Well-versed in Microsoft Word, Excel and PowerPoint
  • Minimal experience in Adobe Photoshop, InDesign and Illustrator preferred
  • Ability to identify branding between various branches of NCCER

Job Duties:

  • Assist in producing and editing blog posts for NCCER and BYF websites
  • Transcribe audio from video interviews
  • Assist in routine website updates
  • Assist in creating marketing campaigns, including eblasts, articles, ads, etc.
  • Assist in recording monthly metrics, material inventory and packing for trade shows
  • Research and present current industry trends
  • Assist marketing managers as needed in special projects
  • Organize files, photos and videos
  • Archive publication tear sheets and magazine library
  • Other duties as assigned; this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Proficient in Microsoft Office Suite (PowerPoint, Excel and Outlook)
  • Experience in Adobe Creative Cloud (Photoshop, Illustrator and InDesign) a plus
  • Experience in WordPress and website maintenance a plus
  • Knowledge of AP Style
  • Self-starter with excellent oral and written communication skills
  • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment
  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply
  • Must be proactive, positive, a team player and have a “get it done” approach
  • Currently enrolled in classes at any college or university in a communications or marketing program or related field
  • Must be dependable in attendance and performance
  • Video production, website maintenance and social media management skills a plus

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office, Adobe Creative Suite 6 or above (Photoshop, Illustrator and InDesign)

Open Positions

  • Receptionist
  • Marketing Intern

More Info

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefit package.
  • Start ASAP after selection.
  • Position open until filled.

    Apply Now