Career Opportunities

Project Manager - Innovation & Advancement

Job Status:    Full-Time

Description:

The  Innovation & Advancement Project Manager is an energetic team  leader with experience in developing, implementing and managing multiple  projects while maintaining project goals, budgets, quality and  communications.

Major Duties:
1. Assist in project development and planning including project scope, goals, schedule and budget.

  • Develop and ensure resource availability and allocation to include internal team and external partners and/or vendors

2. Develop, implement and manage detailed project plans for scope  control/management, budget adherence, quality outcome, risk evaluation  and mitigation and communications

  • Create and maintain comprehensive documentation

3. Manage project processes, implementation and evaluation to meet foals, budget, quality and schedule

  • Perform risk management to minimize and manage risk per project criteria

  • Track and evaluate project performance

  • Perform quality control to maintain standards

  • Monitor progress and maintain deadlines

  • Maintain budget

4. Establish and maintain relationships with internal and external stakeholders, third parties and vendors

  • Coordinate, facilitate and document appropriate meetings

  • Ensure communication throughout the organization and with vendors and stakeholders 

  • Provide timely updates on schedule and budget

  • Delegate and manage project tasks

5. Transfer ownership to appropriate department/team

  • Obtain final acceptance of deliverables 

  • Provide and archive final project reports

6. Other duties as assigned

Requirements:

  • Associate Degree or higher or minimum five years’ work experience as a project manager

  • PMP certification a plus

  • Proven experience in project management on projects of similar scope and scale

  • Excellent written and verbal communication skills

  • Solid organizational skills including attention to detail and multi-tasking

  • Strong problem-solving, decision-making and research skills

  • Proactive, positive team player and leader

Software Skills:

  • Microsoft Office Suite

  • Salesforce

  • Project management software (i.e. JIRA, Trello, Asana) 


Desktop Publishing Manager

Description:

In support of the mission to build a safe, productive, and sustainable workforce of craft professionals, NCCER produces print and digital training products for the construction industry. The NCCER curriculum gives individuals an opportunity to earn nationally recognized credentials in over 75 different craft areas. Our goal is to provide high-quality, rigorous training products that ensure the success of trainees.

NCCER is looking for a Desktop Publishing Manager used to a fast-paced working environment. The candidate Desktop Publishing Manager will work closely with our current Desktop Publishing Manager for a period of at least six months to acquire historical knowledge, master the DITA XML-based NCCER content specification system (NCS) used for production work, and understand current workflows. You will be a leader in a fast-growing, fun team comprised of passionate individuals focused on producing the best construction education materials. 

The Desktop Publishing Manager will effectively collaborate with editors, technical writers, and project managers to create and maintain training products according to NCCER production standards and industry expectations, while maintaining deadlines. 

The Desktop Publishing Manager will manage a small team of Desktop Publishing Specialists, create efficiencies in workflows, and develop and maintain best practices for the NCCER Desktop Publishing team. 

You will need to demonstrate topnotch organization and communication skills to produce quality products for multiple simultaneous projects. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition. You will be leading a team of intelligent, talented individuals who are excited to grow in their roles and careers.

Major Job Duties 

1. Supervises and trains Desktop Production Specialists to produce materials according to current NCCER specifications and layout standards. 
2. Collaborates with Editors, Technical Writers, Art Manager, and Project Managers to prepare materials for publication.
3. Uses a combination of XML and InDesign to produce final material for publication.
4. Assesses, adjusts, and refines DTP workflows and processes for efficiency.
5. Works with content technology vendor to develop, test, and troubleshoot content specification capabilities.
6. Develops, maintains, and follows best practices for content organization through physical servers and a content management system. 

Requirements

 3+ years of desktop publishing experience

Ability to:

  • Effectively organize and maintain multiple concurrent projects

  • Manage a small team to meet deadlines and product expectations

  • Consistently deliver a quality product

  • Flow with evolving assignments, deadlines, and immediate requests

  • Work independently

  • Excellent communication skills

Software Skills

  • Proficiency with Macintosh operating system

  • Proficiency with desktop publishing software (i.e. Adobe Creative Suite, Microsoft Suite, Oxygen XML editor)

  • Experience using a content management system is preferred

  • Experience using XML-based content workflows is highly desirable

  • Experience using Smartsheet is preferred


Senior Marketing Manager

Job Type: Full-time

Description 

The Senior Marketing Manager works in conjunction with the Director of Marketing and Public Relations to develop strategy, while overseeing the daily execution of marketing across all channels with support from the marketing team.  This role will own campaign and content development from planning to reporting on results.

Core responsibilities include communicating key messages that educate, inspire and connect with NCCER's network; developing and maintaining a content calendar across channels; managing team timelines and deliverables; overseeing email, web and social media content; reporting on results while learning from patterns and trends to ensure growth.

Our ideal candidate is a team leader, with experience in both written and visual storytelling across channels.  Marketing and communications experience are required, preferably from an integrated marketing agency or in-house marketing team. 

Experience coordinating production for design and video is a plus, as is knowledge of SEM and paid advertising.  This individual has a knack for organization and collaboration and an ability to manage multiple projects at once, as well as a positive attitude when it comes  to tackling new things, adapting and delivering solutions.

Areas of Responsibility

1. Maintain brand identity and provide direction for marketing promotions that increase overall brand awareness 
2. Recommend, develop and implement marketing strategies, campaigns and communication plans for products or services in cooperation with Director
3. Research, evaluate and execute new and existing advertising opportunities in cooperation with the Director
4. Provide direct supervision and guidance for marketing team members
5. Oversee all new website development
6. Lead the development and implementation of strategies for NCCER marketing events
7. Strategically develop and manage projects across departments within the organization
8. Build and manage relationships with external partners and vendors
9. Manage weekly and monthly marketing budget
10. All marketing team members will support the other departments within NCCER through meetings and updates
11. All marketing team members will keep themselves informed of construction and maintenance industry trends
12. Other duties as assigned

Requirements

  • Bachelor’s Degree in Marketing, Communications or relevant field required

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Sound decision-making, problem-solving, and research skills

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Minimum three years of experience in a related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience required

  • Familiarity with and ability to use AP Style

  • Travel required

  • Dependable in attendance and performance

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter

  • Effective knowledge of web analytics, Google Ads and SEM

  • Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred

  • Website content management and/or html knowledge preferred


WebOps Administrator

Description 

The WebOps administrator oversees the design, hosting, deployment, maintenance and troubleshooting of many public-facing websites and infrastructure for NCCER, including both Windows and LAMP-stack sites on multiple hosting platforms. Works closely with Marketing team and service providers to ensure reliability, security, and quality of NCCER’s web resources.  

Major Duties:

  • Ensure reliability, security, and integrity of web resources by anticipating, preventing, and remediating problems 

  • Create, deploy, and maintain multiple modern, secure, responsive websites 

  • Work closely with Marketing team and other vampire slayers to ensure websites meet the requirements of NCCER staff and customers 

  • Enhance functionality by creating or modifying custom themes, plugins, styles, and resources  

  • Develop and maintain automated processes for website backups, revision history, and source control 

  • Create and maintain functional, design, and technical documentation 

  • Participate in requirements analysis, solution proposals, architecture, and integration design process 

  • Provide technical support and training to end users 

  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements

  • Excellent understanding of web standards and technologies, including HTML5, CSS3, JavaScript, and web frameworks 

  • Three (3) years of experience designing, supporting, and maintaining modern mobile-responsive websites with WordPress and PHP on both Windows and LAMP stack 

  • Excellent troubleshooting and debugging skills 

  • Strong Windows and Linux command line scripting skills (Bash, PowerShell) 

  • Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related fields 

  • Working knowledge of networking and security concepts 

  • Experience with Amazon AWS (S3, Glacier, EC2, Lightsail) 

  • Demonstrated experience handling multiple duties and deadlines 

  • Strong written and verbal communication skills 

  • Excellent organizational skills 

  • Ability to work independently 

  • Dependable in attendance and performance 

Preferred Skills/Knowledge

  • SEO, Google Analytics 

  • MySQL and Microsoft SQL Server 

  • Sitefinity CMS 

  • PHP, Node.js, Python, C# .NET 

  • RESTful web services 


Editor

Description

1. Reviews and approves for printing all materials produced by the product development department 
2. Edits content (including manuscripts, presentations, and data) for readability, consistency issues, style, agreement with editorial policy and ISD, and reading level
3. Works closely and communicates effectively with in-house technical writers to ensure quality and efficiency of all materials that are external facing

  • Verifies facts, dates, and statistics within materials to ensure accuracy

  • Reviews manuscripts for mechanical errors, readability, consistency issues, style, agreement with editorial policy, and reading level

  • Uses Microsoft PowerPoint to edit and finalize PPT presentations

  • Uses Microsoft Word styles to prepare manuscript for XML process

  • Uses Microsoft Excel to edit and assist in the production of exams

4. Collaborates with Managing Editor to solidify editorial processes
5. Utilizes Smartsheet to update project status and maintain efficient workflows by ensuring that accurate data is represented
6. Assists in managing contractors while ensuring speed and accuracy
7. Participates in other projects and duties based on aptitude and interest
8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements:

  • Undergraduate degree or equivalent experience

  • Professionalism

  • Computer proficiency (Familiarity with Mac OS preferred)

  • Editorial abilities, including grammar, punctuation, and proofreading skills 

  • Possess excellent communication, reading comprehension and retention, organizational, and time management skills

  • Ability to work:

    • Both independently and under the direction of a supervisor

    • Well with others

    • Well under pressure

  • Handle shifting departmental priorities and deadlines

  • Multitask and shift easily between concurrent projects

  • Facility with proofreader’s marks and knowledge of Chicago Manual of Style preferred

Physical Demands and Working Conditions: 

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills: 

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Macintosh-based applications, basic knowledge of desktop publishing software (i.e. Adobe Creative Suite) Proficiency with basic XML tags a plus.


Image Permission Specialist

Job Type: Full-Time

Description

The Image Permission Specialist role is an entry-level position that involves building relationships and working with various external companies on obtaining permission to license images and artwork to support our various craft curricula. 

The perfect candidate for this position will possess:

  • Good Communication Skills: This position will require a large amount of email and phone outreach, so being comfortable with speaking on the phone and emailing in a professional manner is a must.

  • Good Critical Thinking Skills: The ability to take minimal information and do independent research to find the appropriate contact needed to acquire an image permission. The ability to find solutions to roadblocks or challenges.

  • Ability to Learn Quickly and Adapt: Technology and processes may change and the ability to adjust and learn new things will be crucial.

  • Highly Organized & Persistent: Keeping track of who has been contacted and when appropriately timed follow ups occur is imperative. Ability to keep track of permissions efforts between multiple simultaneous projects.

Description of Duties

1) Responsible for tracking, recording, organizing and obtaining agreements for images, videos and other intellectual property supplied by outside agencies to the NCCER production team.

2) Tracking Permissions

  • Maintain link between images and their contracts

  • Track age and validity of agreements

3) Evaluate books and modules for accuracy of permission forms

  • Manage image permission review process

  • Meet permission deadline requirements as part of the production team 

4) Obtain permission from image owners via image permission contracts in a timely manner

  • Make contact with image suppliers/owners

  • Maintain relationships with contacts

  • Represent NCCER in a positive way

5) Create final permission packages for submission to publisher, including:

  • Manuscript of images/graphics

  • Copies of associated contracts signed by representative of image/graphic owner

  • Master record of images and associated contracts with publishing information as required by Pearson

6) Maintain accurate logging of permission related records in Digital Asset Management tool.
7) Maintain record of contacts and interactions in a Customer Relation Management tool.

Requirements

  • Ability to work independently 

  • Excellent communication and organizational skills 

  • Must be able to handle multiple projects at one time and to meet production and editorial deadlines

  • Must be able to work under pressure and adapt to shifting priorities and new workflows

  • Dependable in attendance and performance

Software Skills

  • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office 365 or Office Suite) required

  • Proficiency with common workplace applications required (i.e., Chrome/Firefox, Skype, etc.)

  • Experience with Adobe Acrobat or other PDF editing tools

Preferred, but not Required

  • Experience or familiarity with Digital Asset Management (DAM) software 

  • Experience or familiarity with Customer Relationship Management (CRM) tools

  • Experience or familiarity with Adobe Creative Cloud Applications (Specifically Illustrator and Photoshop)

  • Experience or interest in the Construction or Maintenance Industry


Senior Communications Manager

Job Type: Full-Time

Description

1) Provide direct supervision and guidance for communications team members

  • Manage and motivate the communications team members to achieve goals, initiatives and objectives

  • Collaborate with senior managers to ensure cross functional knowledge, information sharing and that projects are functioning smoothing 

  • Provide in-depth knowledge of project goals and creative briefs to coordinate the writing, editing, design and delivery of all communications as needed

  • Manage team resources to ensure all projects are completed on time and within budget

2) Oversee production of all communications for internal/external customers to include emails, newsletters, presentations, website content updates and more

  • Manage and evolve corporate brand and tone of voice guidelines for various audiences in collaboration with the marketing director and senior managers

  • Develop and implement communication strategies for new and existing campaigns

  • Identify creative ways to package and distribute content that amplifies reach, including video, SMS, podcasts, digital, social and other methods

  • Maintain a comprehensive internal communications and content calendar that schedules all aspects of the creation and delivery of content/communications throughout the year in collaboration with the digital communications manager

  • Approve print and digital media for release

  • Analyze campaign metrics to optimize performance across all channels 

3) Manage public relations and foster growth of a positive public image for the organization

  • Build and maintain trusted relationships with media contacts and influencers to advance the organization's strategies and further awareness of NCCER

  • Monitor organization’s reputation 

  • Develop crisis communications and responsive action plans as needed

  • Manage external interview and article requests

4) Oversee editorial calendar of the digital newsroom

  • Approve articles, press releases, blogs, research and videos for publication on the website 

  • Conduct interviews, write and edit articles and blogs as needed 

  • Review and analyze monthly metrics to optimize online presence 

5) Oversee organization’s presence on social media outlets including Facebook, YouTube, Twitter, LinkedIn and Instagram

  • Develop and approve social engagement strategies 

  • Collaborate with senior managers and marketing managers to incorporate social strategies in campaign development

  • Analyze monthly metrics to optimize online presence 

6) Oversee development and publication of NCCER’s Annual Report

  • Manage development and production to ensure the annual report is completed on-time 

7) Collaborate with a variety of third-party agencies and consultants on key content/communications assets, as well as for guidance on SEO, social media best practices, etc. as needed
8) All marketing team members will support the other departments within NCCER through meetings and updates
9) All marketing team members will keep themselves informed of construction and maintenance industry trends
10) Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of NCCER employees

Requirements

  • Bachelor’s degree or higher in Journalism or Communications

  • Minimum 10 years of experience in related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience required

  • Self-starter with excellent oral and written communication skills

  • Proficient in Associated Press (AP) style

  • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

  • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly and simply

  • Excellent organizational skills and proven project management ability

  • Sound decision-making, problem-solving and research skills

  • Ability to work independently and effectively with all levels of executives, management and staff

  • Must be proactive, positive, a team player and have a “get it done” approach 

  • Some travel may be required

  • Dependable in attendance and performance

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook 

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter 

  • Salesforce and website content management experience preferred

  • Must have experience using marketing technology products to implement and track campaign performance  

  • Some experience with photo editing software preferred


Marketing Copywriter

Job Type: Full-Time

Description

1) Compose, coordinate and/or edit the written message in all print and digital media to maintain consistency in company brand, tone and voice

  • Write messaging for campaigns and internal/external customer communications to include advertisements, articles, blogs, emails, newsletters, scripts, speeches, surveys and other publicity materials 

  • Gather all information needed to create copy 

  • Provide guidance for the communications coordinator to draft copy as needed

2) Create and facilitate correspondence for the president to include but not limited to letters, white papers and emails 

3) Conduct internal/external interviews and develop talking points, questions and scripts

  • Manage incoming interview requests in conjunction with the senior communications manager

  • Collaborate with internal/external contacts to schedule interviews and review and edit materials 

  • Work in collaboration with the video production team to write and develop scripts as needed

4) Manage externally requested articles, blogs and press releases on behalf of NCCER

  • Write, edit and proofread content to ensure it meets NCCER brand guidelines

  • Lead internal editorial review process through final approval and submission

  • Submit written communications for publication in internal/external digital and print media

5) Manage content development for NCCER’s Annual Report

  • Request content from each department as needed

  • Compile, edit and proofread 

  • Submit content to senior communications manager and marketing director for approval

  • Provide additional edits as needed to ensure copy works within design parameters  

6) All marketing team members will support the other departments within NCCER through meetings and updates
7) All marketing team members will keep themselves informed of construction and maintenance industry trends
8) Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of NCCER employees

Requirements

  • Bachelor’s degree or higher in Journalism or Communications

  • Minimum 5 years of experience in related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience preferred

  • Self-starter with excellent oral and written communication skills

  • Proficient in Associated Press (AP) style

  • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

  • Excellent organizational skills and proven project management ability

  • Sound decision-making, problem-solving and research skills

  • Ability to work independently and effectively with all levels of executives, management and staff

  • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly and simply

  • Ability to write in different styles and tones in order to reach a variety of audiences

  • Must be proactive, positive, a team player and have a “get it done” approach

  • Dependable in attendance and performance

  • Writing portfolio will be required for consideration

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook 

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter 

  • Website content management experience preferred

  • Must have experience using marketing technology products to implement and track campaign performance  


Customer Service Representative 

Job Type: Full-Time

Description

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will  include:

  • Providing excellent customer service via incoming  and outgoing telephone calls, e-mails, and other correspondence –  including Tier 1 and Tier 2 Technical Support

  • Freshdesk interaction

  • Entering  all customer service inquiries into FreshDesk - entries must be entered  clearly, completely, and closed out appropriately

  • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)

  • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence

  • Knowledge base interaction

  • Assisting Manager in the development and maintenance of the Knowledge Base and support portal

  • Utilizing support documents to assist customer inquiries

  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues

  • Working  within databases and other programs/applications that apply to Customer  Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER  testing system etc.)

  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence

  • Maintaining accurate knowledge of programs and services offered by NCCER

  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests

  • Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping

  • Assisting students with creating user accounts and website questions

    Requirements

    • Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a fast-paced environment.

    • Correspondence layout, strong organizational skills, and the ability to work  effectively with all levels of executives, management and staff is essential.

    • Dependability in attendance and performance is critical in  this role.

    • Candidates fluent in Spanish are strongly preferred.

    Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience. Start ASAP after selection. Position open until filled.


    eLearning Coordinator

    Job Type: Full-Time

    Description

    NCCER has an exciting opportunity in the newly formed Digital Learning department for someone who is passionate about learning and the construction industry. The successful candidate will bring strong administrative, project management, and content management capabilities to the team along with comfort in working in Learning Management Systems. 

    Areas of Responsibility:

    1. Work with departmental Instructional Designers, Graphic Designers, and Project Managers to assist in the procurement, organization, development, and transfer of content assets that will be used to develop eLearning courses

    2. Work with outside course and LMS development vendors to assist in managing and reporting on project timelines, milestones, progress reports, etc.

    3. Assist in the development and execution of marketing & communication plans related to the launch of new eLearning courses, systems, enhancements, and/or process changes

    4. Assist with LMS (Totara) administration including user management and course set-up

    5. Provide monthly KPI reporting to the department director 

    6. Perform other administrative duties in support of the Digital Learning department

    Requirements:

    • Bachelor’s degree and one (1) to two (2) years of relevant work experience, preferably in eLearning or education.

    • Strong project management and organizational skills

    • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

    • Excited, passionate, proactive, and self-motivated with an enthusiasm for learning

    • Experience with digital content development, workflows, and best practices

    • Outstanding oral and written communication skills

    Software Skills: 

    • Proficient in Microsoft Office suite including Microsoft Word, Excel, SharePoint and Outlook 

    • Excellent project management software skills, such as Smartsheet or other tools

    • Experience with learning management systems such as Moodle, Canvas, or Totara 



    Marketing Coordinator

    Job Type: Full-Time

    Description

    This position requires a strong attention to detail with excellent written and verbal skills. The Build Your Future marketing coordinator is expected to be highly organized with the ability to multitask in a fast-paced environment and be a self-motivated team player. The Build Your Future initiative is focused on educating people and recruiting them into careers in the commercial and industrial construction industry through various marketing campaigns and outreach. 

    Major Duties  

    1. Perform routine website updates and maintenance 

    1. Coordinate the Build Your Future scholarship program under the supervision of department manager 

    1. Provide general marketing support to include pulling campaign metrics, assisting with event planning, building presentations, attending career day events and answering customer inquiries 

    1. Assist manager with maintaining partner relationships 

    1. Collaborate in the development and implementation of campaigns  

    1. Collaborate with video production department for video needs 

    1. Conduct research to analyze market trends, customer behavior and competitive landscape

    1. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  

    Qualifications 

    • Excellent written and verbal communication skills 

    • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly  

    • Strong attention to detail and organizational skills, with ability to multi-task 

    • Ability to work effectively in a deadline-driven environment 

    • Must be a motivated, self-starter with ability to work with minimal supervision  

    • Proactive, positive team player  

    • Dependable in attendance and performance 

    • Experience and/or education in marketing, public relations or related field is desirable 

    • Proficiency in Associated Press (AP) style preferred 

    Physical Demands and Working Conditions 

    • Works in an indoor office environment with moderate noise level 

    • The employee may occasionally be required to lift and/or move up to 25 pounds 

    • Specific vision abilities required by this job include close vision and distance vision 

    • The employee is regularly required to sit, talk and hear 

    • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms 

    • The employee is frequently required to use a computer 

    • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl 

    • Some travel is required  

    Software Skills  

    • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook  

    • Effective knowledge of social media platforms including Facebook/Instagram/Twitter  

    • Wordpress website design and/or html knowledge preferred 

    • Experience with Google marketing tools including Ads, Analytics, Tag Manager and Data Studio highly preferred  

    • Ability to use Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred  


      Grant Coordinator

      Job Type: Full-Time

      Description

      THIS POSITION MAY BE IN OFFICE OR REMOTE DEPENDING ON CANDIDATE

      NCCER is looking for an energetic grant coordinator to build and maintain a repository of available funding streams and grants for construction education and industry training programs. Successful candidates will have experience in researching and compiling funding opportunities and a passion for helping organizations find the right grants and grant writers to secure financial support for their programs.

      Major Duties

      1. Study and understand the history, structure, objectives, programs and financial needs of construction education programs for both industry and education

      2. Research various funding opportunities and types of grants available to construction education and industry training programs along with the criteria for each

      3. Create database of funding opportunities with necessary information

      4. Work with marketing team to publish and promote available funding streams on corporate website and other media

      5. Plan and implement a webinar series and/or other platforms to provide useful information, best practices and speakers to interested organizations

      6. Build, manage and promote a contingency of appropriately skilled grant writers 

      7. Engage with network and maintain positive relationships with internal and external stakeholders

      8. Maintain records of funding streams and grants, participants in programs and other KPIs as established

      Requirements

      • Bachelor’s Degree in English, Journalism, Marketing or related field required

      • Minimum three years of successful experience in, or working with, funding and/or grant programs

      • Thorough understanding of local, state and federal funding sources and the ability to locate potential funding sources

      • Thorough understanding of grant funding policies and procedures and applicable local, state, and federal regulations

      • Self-starter with excellent oral and written communication skills

      • Extremely organized and meticulous with details

      • Excellent project management skills and ability to prioritize work and resources.

      • Ability to meet deadlines and work effectively in a multi-task, detail-oriented environment

      • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

      • Must be proactive, positive, a team player, and have a “get it done” approach

      Software Skills

      • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook

       


        Item Writer

        Job Type: Full-Time

        Description

        NCCER is seeking an experienced item writer to develop high-quality questions for construction curricula and industry assessments. Successful candidates will have experience in creating various types of items based on provided content, expected educational outcomes and/or job-task analysis. They will have excellent oral and written skills, be detail-oriented and deadline driven. 

        Major Duties

        1. Produce accurate, concise items in various formats for construction curricula and assessments in accordance with item specifications

        2. Perform quality control of test items to ensure validity, degree of difficulty, accuracy in spelling and grammar and application of national testing standards

        3. Work with testing and product development teams to ensure consistency in correlation with related content, learning outcomes, format and style

        4. Work with internal and external stakeholders to develop rigorous and relevant items

        5. Keep up with trends in item writing in order to produce innovative, engaging items

        6. Review and revise items as deemed necessary by SMEs, user feedback and/or update schedule

        Requirements

        • Degree in linguistics, psychometrics, education assessment, English, technical writing certificate or related field

        • Minimum three years’ experience in item writing

        • Knowledge of standardized testing requirements

        • Detail-oriented with proven follow through on projects

        • Proficiency in time management

        • Excellent written and verbal communication skills

        • Exceptional reading and comprehension skills

        Software Skills

        • Microsoft Office 365 (Word, PPT, Outlook, Excel)

        • Experience with item-writing software


          Social Media Community Manager 

          Job Type: Full-Time

          Description

          NCCER is looking for an innovative, passionate community manager to focus on building and maintaining an online community for construction craft professionals to engage, connect, learn and grow. Successful candidates will be outgoing and creative and be social-media savvy in building successful engagement strategies within an online community. To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the construction industry and be a strategic thinker. Having some knowledge of the construction industry is valuable but not required.

          Major Duties

          1. Develop online communities for various NCCER customer and market segments utilizing Facebook, LinkedIn, and other social media platforms

          2. Attract users to the online community through traditional and innovative strategies

          3. Drive member engagement and retention through community-based engagement campaigns

          4. Engage with the online community and respond to comments and requests

          5. Stay up to date with the latest industry and digital trends

          6. Research latest and relevant tools and technologies

          7. Build, analyze, maintain and communicate community KPIs

          8. Oversee the build out and maintenance of a standalone community if research and evaluation warrants it

          9. Collaborate and coordinate with marketing department to ensure brand consistency across multiple platforms and campaigns

          10. Complete other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

          Requirements

          • Associate’s or bachelor’s degree in marketing, social media, communications or related field or minimum five years relevant work experience 

          • Experience in building and maintaining successful communities

          • Experience in research and measuring KPIs

          • Experience in photo and video editing for social media posting 

          • Excited, passionate, proactive and self-motivated with      an enthusiasm for learning

          • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

          • Exceptional oral and written communication, research and time management skills

          • Must be willing to travel

          Software Skills

          • Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

          • Expertise with Facebook, LinkedIn, Instagram and other social media administrative functionality

          • Proficiency with photo and video editing software


            Project Manger

            Job Type: Full-Time

            Description

            NCCER has an open position for a hardworking, motivated project manager to join our Product Development team. Project Managers are a critical to our success as they work to scope, design, deliver, and manage hundreds of craft training products focused on building a safe, productive, and sustainable workforce of craft professionals. 

            As part of our fast-paced team, the Project Manager will create and manage product development schedules, from concept to delivery. The project manager will ensure that all product development initiatives are accurately coordinated with a cross-functional team of technical writers, subject matter experts, editorial, digital learning, testing, and production teams. 

            The Project Manager also serves as the ringleader of the program for our subject matter expert committees, who work closely with NCCER to identify the appropriate types and levels of training to include in our program. 

            The Project Manager will monitor customer feedback, analyze data trends, and partner with our sales and workforce development teams to define revision strategies to continuously improve NCCER’s training programs. 

            A successful Project Manager is a self-starter, has strong initiative, and can effectively prioritize while leading multiple projects across two or more craft training programs, each of which will include a range of print and digital offerings, including video, simulations, and more. 

            You will need to demonstrate topnotch influence and collaboration skills to gain agreement with industry leaders who serve as subject matter expects and drive complex projects that will result in effective, efficient, and high-quality craft training programs. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.

            Requirements

            • Associate degree or higher or minimum five years’ work experience as project manager

            • Proactive, positive team player and leader

            • Proven experience in project management on projects of similar scope and scale

            • Ability to stay composed while working efficiently under deadline with numerous projects on hand

            • Strong productivity software skills, including the Microsoft Office suite, Smartsheet or other project management tools 

            • Excellent project management software skills, such as Smartsheet or other project management tools 

            • Experience with desktop publishing software (i.e., Adobe Creative Suite or Creative Cloud), learning management systems (Moodle, Canvas), content management (XML) and reporting tools (PowerBI, Tableau) a plus

            Physical Demands and Working Conditions

            • Some travel may be required

            • Works in an indoor office environment with moderate noise level

            • The employee may occasionally be required to lift and/or move up to 25 pounds

            • Specific vision abilities required by this job include close vision and distance vision

            • The employee is regularly required to sit, talk and hear

            • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

            • The employee is frequently required to use a computer

            • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

            Software Skills

            • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Windows-based applications

            • Knowledge of basic database design (i.e. Microsoft Access) 

            • Desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) is a plus


              Microsoft Cloud - SharePoint Administrator 

              Job Type: Full-Time

              Description

              The Microsoft Cloud-SharePoint Administrator supports a mixed Windows and Mac OS (Operating System) environment using Microsoft 365 and SharePoint Online. Responsible for maintaining and optimizing SharePoint environment and fully implementing the Microsoft 365 suite of applications and functionality. This position requires exceptional troubleshooting, time management, communication, and customer services skills and the ability to work with minimum supervision.

              Major Duties 

              1. Optimize SharePoint to serve our business needs, both internally and externally

              2. Provide end user support and training to enable end users to be fully engaged with SharePoint and all its capabilities

              3. Setup, administer, maintain, and support other Microsoft applications and enable and train users on capabilities

              4. Interact with end users to determine needs and offer solutions that Microsoft 365 provides

              5. Monitor systems and serve as a focal point for routine support of systems

              6. Troubleshoot, diagnose, and repair problems in Microsoft 365 NCCER Cloud

              7. Follow established procedures required for efficient management of the infrastructure

              8. Maintain and monitor software licensing requirements to ensure compliance

              9. Occasional after-hours and weekend work where required

              10. Will perform other duties as assigned by Director of IT (Information Technology)

              Requirements

              • Associate degree in Information Systems, Business, Computer science or related field or equivalent knowledge/experience

              • 4 years of relevant technical experience working with Microsoft 365 and SharePoint

              • Windows 10, Windows Server, cloud services

              • Strong diagnostic and troubleshooting skills


                Business Analytics & Data Coordinator 

                Job Type: Full-Time

                Description

                The Business Analytics & Data Coordinator leads the organization in developing tools and systems that utilize data to drive informed and effective business decisions.

                Major Duties 

                1. Manage and maintain NCCER’s business intelligence data warehouse environment

                2. Develop and maintain reporting and dashboards for business intelligence usage by NCCER executives and staff

                3. Combine and analyze data from NCCER systems and external sources and identify Key Performance Indicators (KPIs) throughout the organization’s lines of business

                4. Build and/or support development of custom applications that serve both internal and external customers with critical data reporting

                5. Improve data quality and ensure reliability of incoming data sources

                6. Create and maintain documentation of business intelligence systems

                7. Develop and implement data and software best practices

                8. Implement and maintain Application Programming Interface (API) for data exchange with internal and external systems

                9. Work with internal/external developers to enhance user- and customer experience

                Qualifications

                •  An undergraduate degree is required

                • An advanced degree in business analytics, statistics, data warehousing, or a closely related field is preferred

                • Thorough understanding of business analytics, statistical analysis and KPI development

                • Strong comprehension of business intelligence, data modeling and structure

                • Strong communication skills and experience in translating user requirements into meaningful targeted analytics and reports

                • Experience with software development best practices and experience working with developers

                • The ability to work effectively with all levels of executives, management and staff both internally and among external stakeholders is essential

                • Experience and/or knowledge of the construction industry to include industry-related workforce development is preferred

                Software Skills

                • Experience with AWS cloud services including S3, Lambda, RDS, EC2

                • Experience with SQL and multiple database platforms (PostgreSQL, MySQL, MS SQL Server)

                • Able to write queries and automate data feeds

                • Experience working with business analytics platforms (Power BI preferred).

                • Experience with Javascript/Node.js

                • Familiarity with Linux and Windows OS’s Command Line


                  Salesforce Administrator 

                  Job Type: Full-Time

                  Description

                  Full Time Remote position which requires periodic travel to the Alachua, FL office for training, meetings, and initial onboarding.

                  To improve its mission to build a safe, productive and sustainable workforce of craft professionals, NCCER implements Salesforce as part of its strategic ecosystem of online learning, computer-based testing, and credentialing and certification systems. Our goal is to provide every craft professional with an intuitive and easy to use platform for learning new skills and career advancement.

                  Reporting to the Senior Manager-Enterprise Systems, the Salesforce Administrator will assist in the ongoing development of NCCER’s Sales Cloud and Service Cloud deployments.

                  Requirements

                  • Serve as system administrator for the Sales and Service Cloud environment

                  • Provide user account maintenance, reports and dashboards, workflows and other routine tasks

                  • Experience with Custom Profiles and Permission Sets

                  • Work with our staff, vendors and partners to optimize the customer experience 

                  • Manage Salesforce.com data feeds and work with our partners on other integrations with learning, testing and credentialing systems

                  • Assist in New User Training, Ongoing User Training, and development of Internal Super User Group to grow the Salesforce.com skill set across the organization

                  • Complete regular internal system audits and prepare for upgrades

                  • Coordinate the evaluation, scope and completion of new development requests

                  • Effectively act as the liaison between our users, vendors and the application development teams of other integrated systems

                  Qualifications

                  Willing to accept junior level admins with a verifiable business background and subject to successful completion of a short hands-on assessment.  Alternatively, completion of 2 Super Badges in lieu of hands-on assessment will be considered.

                  • Salesforce Certified Administrator - Preferred

                  • In lieu of Administrator Cert, at least 2 Trailhead Admin Super Badges considered

                  • Minimum one to three years of experience as a Salesforce administrator

                  • Sales Cloud Consultant, Service Cloud Consultant certifications a huge plus 

                  • Experience in an educational or customer service-oriented environment - Preferred

                  • Ability to design and implement new processes and facilitate user adoption - Preferred

                  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

                  • Strong understanding of Salesforce's best practices and functionality

                  • Background using Report Builder and Dashboards

                  • A documented history of successfully driving projects to completion

                  • Background in Business Process Mapping from Discovery and Requirements Gathering of Complex Requirements to Post Implementation Support 

                  • Background in process engineering and business process improvement Preferred 

                  • Ability to understand customer experience and intuitive systems and process design

                  Software Skills

                  •  Salesforce experience including Data Loader and Data Import Wizard

                  • Pardot experience a plus

                  • Proficiency with Windows operating systems

                  • Microsoft Office Suite/Office 365

                  • Familiarity with NetSuite/Shopify a plus

                  • Familiarity with learning management systems (LMS) a plus


                    More Info:

                    • NCCER is an Equal Opportunity Employer and a drug-free workplace.
                    • Salaries are based on qualifications and experience.
                    • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
                    • Start ASAP after selection.
                    • Positions open until filled.

                    Apply Now