Career Opportunities

Salesforce Administrator

Job Status:    Full-Time

Description

This is an in-office position and is not eligible for a remote work/work from home arrangement.

To improve its mission to build a safe, productive and sustainable workforce of craft professionals, NCCER implements Salesforce as part of its strategic ecosystem of online learning, computer-based testing, and credentialing and certification systems. Our goal is to provide every craft professional with an intuitive and easy to use platform for learning new skills and career advancement. The Salesforce Administrator will lead the ongoing development of NCCER’s Sales Cloud and Service Cloud deployment.

Requirements:

  • Serve as primary system administrator for the Sales and Service Cloud environment

  • Provide user account maintenance, reports and dashboards, workflows and other routine tasks

  • Work with our staff, vendors and partners to optimize the customer experience 

  • Manage Salesforce.com data feeds and other integrations with learning, testing and credentialing systems

  • Assist in training of new users, and grow the Salesforce.com skill set across the organization

  • Complete regular internal system audits and prepare for upgrades

  • Coordinate the evaluation, scope and completion of new development requests

  • Effectively act as the liaison between our users, vendors and the application development teams of other integrated systems 

  • Other duties as assigned

Qualifications:

  • Salesforce Certified Administrator
  • Minimum three years of experience as a Salesforce.com administrator

  • Sales Cloud, Service Cloud and Developer certifications preferred

  • Experience in an educational or customer service-oriented environment preferred

  • Proven ability to design and implement new processes and facilitate user adoption

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce.com best practices and functionality

  • Strong data management abilities

  • A documented history of successfully driving projects to completion

  • A demonstrated ability to understand and articulate complex requirements

  • A proven track record of taking stakeholder input and achieving desired technology outcomes

  • Strong background in process engineering and business process improvement

  • A demonstrated ability to understand customer experience and intuitive systems and process design

Software Skills

  • Solid Salesforce experience

  • Proficiency with Windows and Mac operating systems

  • Microsoft Office Suite/Office 365

  • Familiarity with NetSuite/Aura a plus

  • Familiarity with learning management systems a plus

 


Graphic Designer

Job Status:    Full-Time

Description:

  • Design, develop, produce and maintain artwork including design for websites, projects, promotional materials, campaigns, advertisements, email blasts, partnerships, collateral and giveaways

  • Research target markets, trade trends, design as needed

  • Participate in generating concepts for promotional ads, campaigns and collateral

  • Schedule and submit advertisements for publications

  • Revitalize already existing ads, campaigns and marketing collateral

  • Work directly with video production specialist to create graphics for videos

  • Design internal projects such as invitations or fund raiser materials

  • Create social media graphics and infographics

  • Maintain design file structure and archives as needed

  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Requirements:
*Applicants who do not submit a portfolio or PDF file will not be considered.

  • Bachelor’s degree, AA degree or technical degree in graphic design

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Sound decision-making, problem-solving, and research skills

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Dependable in attendance and performance

Software Skills:

  • Microsoft Office, Adobe Creative Suite 6/Creative Cloud (Photoshop, Illustrator and InDesign)

  • Contact management and desktop publishing software, website design and/or html knowledge 


Project Manager - Innovation & Advancement

Job Status:    Full-Time

Description:

The  Innovation & Advancement Project Manager is an energetic team  leader with experience in developing, implementing and managing multiple  projects while maintaining project goals, budgets, quality and  communications.

Major Duties:
1. Assist in project development and planning including project scope, goals, schedule and budget.

  • Develop and ensure resource availability and allocation to include internal team and external partners and/or vendors

2. Develop, implement and manage detailed project plans for scope  control/management, budget adherence, quality outcome, risk evaluation  and mitigation and communications

  • Create and maintain comprehensive documentation

3. Manage project processes, implementation and evaluation to meet foals, budget, quality and schedule

  • Perform risk management to minimize and manage risk per project criteria

  • Track and evaluate project performance

  • Perform quality control to maintain standards

  • Monitor progress and maintain deadlines

  • Maintain budget

4. Establish and maintain relationships with internal and external stakeholders, third parties and vendors

  • Coordinate, facilitate and document appropriate meetings

  • Ensure communication throughout the organization and with vendors and stakeholders 

  • Provide timely updates on schedule and budget

  • Delegate and manage project tasks

5. Transfer ownership to appropriate department/team

  • Obtain final acceptance of deliverables 

  • Provide and archive final project reports

6. Other duties as assigned

Requirements:

  • Associate Degree or higher or minimum five years’ work experience as a project manager

  • PMP certification a plus

  • Proven experience in project management on projects of similar scope and scale

  • Excellent written and verbal communication skills

  • Solid organizational skills including attention to detail and multi-tasking

  • Strong problem-solving, decision-making and research skills

  • Proactive, positive team player and leader

Software Skills:

  • Microsoft Office Suite

  • Salesforce

  • Project management software (i.e. JIRA, Trello, Asana) 


Audit Coordinator - Remote Proctoring

Job Type: Full-time

Description:

THIS IS NOT A REMOTE POSITION.  THIS POSITION REQUIRES IN OFFICE ATTENDANCE AND INVOLVES COORDINATING AND CONDUCTING AUDITS OF REMOTE-PROCTORED TESTING SESSIONS.

1. Coordinate remote proctor audit process for NCCER Accredited organizations, including:

  • Attend  live remote proctored testing sessions as an auditor on behalf of NCCER  to ensure all policies, procedures and standards are followed

  • Intervene in or end sessions in which major or repeated non-conformances occur

  • Complete  remote proctor audit reports following live sessions to document  non-conformances and recommend proper course of remediation when  necessary

  • Review recorded testing sessions for non-conformances and recommend proper course of remediation when necessary

2. Assists Audit Programs Manager in recommending and/or drafting updates  to guidelines, policies and procedures related to remote proctoring  audit processes and enforcement measures

3. Assists in creating tools/resources to educate and/or periodically update other departments on audit processes

4. Develops and/or provides data/statistical reports to Manager or Director as needed

5. Responds to audit-related tickets utilizing Salesforce or referring tickets to Audit Program Manager and/or Director as  appropriate

6. Assists Audit Program Manager in communicating  with sponsor network regarding changes or “need to know” information by  advising on common non-conformances identified in audits

7. Assists Audit Programs Manager and Director of HR & Compliance with other audit program-related tasks as needed

Requirements:

  • Candidates with post-secondary education (Associates degree or above) are strongly preferred

  • Candidates with demonstrated experience in auditing, statistical analysis and/or business analytics are preferred

  • Candidates with demonstrated experience handling test proctoring or remote test delivery are preferred

  • Self-starter with demonstrated experience handling multiple duties and deadlines

  • Strong written and verbal communication skills and attention to detail are required

  • Ability to communicate effectively with organizational stakeholders of  all levels while holding customers accountable for compliance is  critical

  • Correspondence layout, excellent organizational skills,  the ability to work independently and to work effectively with all  levels of executives, management and staff is essential

  • Dependability in attendance and performance is essential

Software Skills

Microsoft  Office Suite, database management, spreadsheets, and web-based submissions administration.  Position requires periodic use of proprietary testing system and the NCCER Registry system. Experience in Smartsheet and Microsoft Power BI is preferred but not required.

Salary
$16.50/hour or based on qualifications and experience


Desktop Publishing Manager

Description:

In support of the mission to build a safe, productive, and sustainable workforce of craft professionals, NCCER produces print and digital training products for the construction industry. The NCCER curriculum gives individuals an opportunity to earn nationally recognized credentials in over 75 different craft areas. Our goal is to provide high-quality, rigorous training products that ensure the success of trainees.

NCCER is looking for a Desktop Publishing Manager used to a fast-paced working environment. The candidate Desktop Publishing Manager will work closely with our current Desktop Publishing Manager for a period of at least six months to acquire historical knowledge, master the DITA XML-based NCCER content specification system (NCS) used for production work, and understand current workflows. You will be a leader in a fast-growing, fun team comprised of passionate individuals focused on producing the best construction education materials. 

The Desktop Publishing Manager will effectively collaborate with editors, technical writers, and project managers to create and maintain training products according to NCCER production standards and industry expectations, while maintaining deadlines. 

The Desktop Publishing Manager will manage a small team of Desktop Publishing Specialists, create efficiencies in workflows, and develop and maintain best practices for the NCCER Desktop Publishing team. 

You will need to demonstrate topnotch organization and communication skills to produce quality products for multiple simultaneous projects. You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition. You will be leading a team of intelligent, talented individuals who are excited to grow in their roles and careers.

Major Job Duties 

1. Supervises and trains Desktop Production Specialists to produce materials according to current NCCER specifications and layout standards. 
2. Collaborates with Editors, Technical Writers, Art Manager, and Project Managers to prepare materials for publication.
3. Uses a combination of XML and InDesign to produce final material for publication.
4. Assesses, adjusts, and refines DTP workflows and processes for efficiency.
5. Works with content technology vendor to develop, test, and troubleshoot content specification capabilities.
6. Develops, maintains, and follows best practices for content organization through physical servers and a content management system. 

Requirements

 3+ years of desktop publishing experience

Ability to:

  • Effectively organize and maintain multiple concurrent projects

  • Manage a small team to meet deadlines and product expectations

  • Consistently deliver a quality product

  • Flow with evolving assignments, deadlines, and immediate requests

  • Work independently

  • Excellent communication skills

Software Skills

  • Proficiency with Macintosh operating system

  • Proficiency with desktop publishing software (i.e. Adobe Creative Suite, Microsoft Suite, Oxygen XML editor)

  • Experience using a content management system is preferred

  • Experience using XML-based content workflows is highly desirable

  • Experience using Smartsheet is preferred


Customer & Systems Support Specialist

Job Type: Full-time

Description 

Customer  and Systems Support Specialist responsibilities include resolving  customer queries, recommending solutions, and guiding customers through  system features and functionalities as well as required policies and  procedures.  To be successful in this role, you should be an excellent  communicator who’s able to provide high-quality customer support and training.

1. Provide Training and support services for the NCCER Registry and testing systems.
Lead and participate in delivering online system training and conference calls

  • Lead and participate in delivering online system training and conference calls

  • Work with manager to provide customer feedback and adjust training and support documentation as needed

  • Identify customer needs and help customers use specific system features or processes and best practices for efficiency

  • Capture and report system feature requests

  • Develop and maintain customer training tools and resources

  • Assist with online learning and video production

2. Provide customer support services 

  • Manage and prioritize customer support tickets/cases

  • Respond to customer queries in a timely and accurate way, via phone and email

  • Respond and follow up with customers to ensure their questions and  issues are resolved within the established service level agreements  (SLAs)

  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller

  • Update customer information in the CMS during and after each call

  • Analyze and report Tier 2 issues as appropriate

  • Escalate issues to management when needed

  • Update and maintain department web pages

  • Work with the management team to stay updated on system knowledge and be informed of any changes in company policies

3. Provide support for testing emergency calls

  • Provide oversight of department call queue, ensuring continuous and appropriate coverage

  • Provide evening phone coverage

  • Triage and problem solve system issues and provide timely resolution

  • Create and update customer support tickets/cases

4. Support department team

  • Collaborate with team members to achieve department and organizational goals

  • Provide backup and support to department team members

5. Other Duties as assigned

  • Accept additional tasks, duties and/or direction as assigned by manager.

Requirements

  • Able to work independently at multiple tasks

  • Able to quickly adapt to fast-paced environment and deadlines

  • Able to use multiple systems and programs simultaneously

  • Able to grasp technical concepts quickly and explain them to others

  • Able to prioritize and organize tasks

  • Strong communication (written and verbal) and problem-solving skills

  • Strong organizational skills

  • Strong integrity

  • Superior time management

  • Patience when handling tough cases

  • Experience in using help desk software and remote support tools

  • Dependable attendance and performance

  • Experience with training and testing platforms and operations is a plus

  • Experience/knowledge of the construction industry is a plus


Senior Marketing Manager

Job Type: Full-time

Description 

The Senior Marketing Manager works in conjunction with the Director of Marketing and Public Relations to develop strategy, while overseeing the daily execution of marketing across all channels with support from the marketing team.  This role will own campaign and content development from planning to reporting on results.

Core responsibilities include communicating key messages that educate, inspire and connect with NCCER's network; developing and maintaining a content calendar across channels; managing team timelines and deliverables; overseeing email, web and social media content; reporting on results while learning from patterns and trends to ensure growth.

Our ideal candidate is a team leader, with experience in both written and visual storytelling across channels.  Marketing and communications experience are required, preferably from an integrated marketing agency or in-house marketing team. 

Experience coordinating production for design and video is a plus, as is knowledge of SEM and paid advertising.  This individual has a knack for organization and collaboration and an ability to manage multiple projects at once, as well as a positive attitude when it comes  to tackling new things, adapting and delivering solutions.

Areas of Responsibility

1. Maintain brand identity and provide direction for marketing promotions that increase overall brand awareness 
2. Recommend, develop and implement marketing strategies, campaigns and communication plans for products or services in cooperation with Director
3. Research, evaluate and execute new and existing advertising opportunities in cooperation with the Director
4. Provide direct supervision and guidance for marketing team members
5. Oversee all new website development
6. Lead the development and implementation of strategies for NCCER marketing events
7. Strategically develop and manage projects across departments within the organization
8. Build and manage relationships with external partners and vendors
9. Manage weekly and monthly marketing budget
10. All marketing team members will support the other departments within NCCER through meetings and updates
11. All marketing team members will keep themselves informed of construction and maintenance industry trends
12. Other duties as assigned

Requirements

  • Bachelor’s Degree in Marketing, Communications or relevant field required

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Sound decision-making, problem-solving, and research skills

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Minimum three years of experience in a related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience required

  • Familiarity with and ability to use AP Style

  • Travel required

  • Dependable in attendance and performance

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter

  • Effective knowledge of web analytics, Google Ads and SEM

  • Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred

  • Website content management and/or html knowledge preferred


Partnerships Manager

Job Type: Full-time

Description 

1. Identify, qualify, and obtain potential partnerships and branding opportunities

  • Maintain knowledge of NCCER’s mission, priorities, and positions 

  • Identify future partnership / alliance opportunities that meet NCCER goals and objectives 

  • In cooperation with the HR & Compliance department, assist in formalizing and tracking Partnership agreements/MOUs with partners 

  • Maintain accurate and consistent documentation of partnerships and relationships of strategic value 

  • Strategically build relationships within the construction and education communities and attend appropriate related events and meetings 

  • Engage key NCCER leaders (Board of Trustees, Leadership Team and Committees) and influencers, leveraging NCCER expertise, and incorporate partner interest/presence in NCCER events. 

  • Manage and oversee fulfillment of partner agreement requirements and expectations across departments 

  • Coordinate activities that will impact partnership support directly and in collaboration with other departments, including Customer Service, Marketing, Product Development and Accounting 

2. Develop opportunities, and participate in the creation of innovative programs to meet the needs of all NCCER stakeholders (industry, education, association, etc.)

  • Assist in identifying and developing corporate growth, implementation strategies and product placement 

  • Assist in the development of goals and strategies for stakeholder relationships 

  • Provide weekly updates to include tracking of outreach efforts, input, and requirements in Salesforce including meeting notes and tasks 

  • In collaboration with Marketing team, create customizable templates and maintain a library of supporting documents to facilitate expedited response time for custom proposals and presentations by company 

  • Provide support in drafting proposals and reports, and support programs by managing the tracking of deadlines, deliverables, and other requirements

3. Assist in the management, recruitment, and coordination of Subject Matter Experts (SMEs) for various NCCER projects and committees 

  • Coordinate with cross department teams to make sure that all parties are on track with project requirements, deadlines, and schedules

  • Meet with NCCER department team members to identify and resolve issues 

  • Submit project deliverables and ensure that they adhere to quality standards 

  • Prepare status reports by gathering, analyzing, and summarizing relevant information 

  • Coordinate the development of an SME tracking system to ensure timely and accurate information 

  • Conduct post project evaluation and identify successful and unsuccessful project elements 

4. Demonstrate effective project management and leadership skills 

  • Prioritize tasks that align with department goals

  • Efficiently manage timelines and oversee projects to successful completion 

  • Ability to define problems, collect and organize statistical and anecdotal data, establish facts, draw valid conclusions, and develop sound recommendations

5. Other duties as assigned

Requirements

  • Associates degree or higher or 5 years’ work experience in a related occupation  

  • Candidates with fundraising and/or partnership program development experience preferred 

  • Excellent oral, written communication, and presentation skills  

  • Dependable in performance and attendance  

  • Able to maintain high levels of confidentiality, credibility, and professionalism  

  • Ability to travel 

  • Ability to work effectively with all levels of executives, management and staff is essential  

  • Excellent organizational and problem-solving skills; ability to think strategically to achieve goals

  • Must be a good communicator, able to establish relationships quickly, form strong partnerships, and develop collaborative relationships within a highly diverse group of stakeholders  

Computer Skills Required

>High proficiency with Salesforce, Microsoft Office Suite, database-related software applications, and other office equipment required. 


WebOps Administrator

Description 

The WebOps administrator oversees the design, hosting, deployment, maintenance and troubleshooting of many public-facing websites and infrastructure for NCCER, including both Windows and LAMP-stack sites on multiple hosting platforms. Works closely with Marketing team and service providers to ensure reliability, security, and quality of NCCER’s web resources.  

Major Duties:

  • Ensure reliability, security, and integrity of web resources by anticipating, preventing, and remediating problems 

  • Create, deploy, and maintain multiple modern, secure, responsive websites 

  • Work closely with Marketing team and other vampire slayers to ensure websites meet the requirements of NCCER staff and customers 

  • Enhance functionality by creating or modifying custom themes, plugins, styles, and resources  

  • Develop and maintain automated processes for website backups, revision history, and source control 

  • Create and maintain functional, design, and technical documentation 

  • Participate in requirements analysis, solution proposals, architecture, and integration design process 

  • Provide technical support and training to end users 

  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements

  • Excellent understanding of web standards and technologies, including HTML5, CSS3, JavaScript, and web frameworks 

  • Three (3) years of experience designing, supporting, and maintaining modern mobile-responsive websites with WordPress and PHP on both Windows and LAMP stack 

  • Excellent troubleshooting and debugging skills 

  • Strong Windows and Linux command line scripting skills (Bash, PowerShell) 

  • Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related fields 

  • Working knowledge of networking and security concepts 

  • Experience with Amazon AWS (S3, Glacier, EC2, Lightsail) 

  • Demonstrated experience handling multiple duties and deadlines 

  • Strong written and verbal communication skills 

  • Excellent organizational skills 

  • Ability to work independently 

  • Dependable in attendance and performance 

Preferred Skills/Knowledge

  • SEO, Google Analytics 

  • MySQL and Microsoft SQL Server 

  • Sitefinity CMS 

  • PHP, Node.js, Python, C# .NET 

  • RESTful web services 


Editor

Description

1. Reviews and approves for printing all materials produced by the product development department 
2. Edits content (including manuscripts, presentations, and data) for readability, consistency issues, style, agreement with editorial policy and ISD, and reading level
3. Works closely and communicates effectively with in-house technical writers to ensure quality and efficiency of all materials that are external facing

  • Verifies facts, dates, and statistics within materials to ensure accuracy

  • Reviews manuscripts for mechanical errors, readability, consistency issues, style, agreement with editorial policy, and reading level

  • Uses Microsoft PowerPoint to edit and finalize PPT presentations

  • Uses Microsoft Word styles to prepare manuscript for XML process

  • Uses Microsoft Excel to edit and assist in the production of exams

4. Collaborates with Managing Editor to solidify editorial processes
5. Utilizes Smartsheet to update project status and maintain efficient workflows by ensuring that accurate data is represented
6. Assists in managing contractors while ensuring speed and accuracy
7. Participates in other projects and duties based on aptitude and interest
8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements:

  • Undergraduate degree or equivalent experience

  • Professionalism

  • Computer proficiency (Familiarity with Mac OS preferred)

  • Editorial abilities, including grammar, punctuation, and proofreading skills 

  • Possess excellent communication, reading comprehension and retention, organizational, and time management skills

  • Ability to work:

    • Both independently and under the direction of a supervisor

    • Well with others

    • Well under pressure

  • Handle shifting departmental priorities and deadlines

  • Multitask and shift easily between concurrent projects

  • Facility with proofreader’s marks and knowledge of Chicago Manual of Style preferred

Physical Demands and Working Conditions: 

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills: 

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Macintosh-based applications, basic knowledge of desktop publishing software (i.e. Adobe Creative Suite) Proficiency with basic XML tags a plus.


Image Permission Specialist

Job Type: Full-Time

Description

The Image Permission Specialist role is an entry-level position that involves building relationships and working with various external companies on obtaining permission to license images and artwork to support our various craft curricula. 

The perfect candidate for this position will possess:

  • Good Communication Skills: This position will require a large amount of email and phone outreach, so being comfortable with speaking on the phone and emailing in a professional manner is a must.

  • Good Critical Thinking Skills: The ability to take minimal information and do independent research to find the appropriate contact needed to acquire an image permission. The ability to find solutions to roadblocks or challenges.

  • Ability to Learn Quickly and Adapt: Technology and processes may change and the ability to adjust and learn new things will be crucial.

  • Highly Organized & Persistent: Keeping track of who has been contacted and when appropriately timed follow ups occur is imperative. Ability to keep track of permissions efforts between multiple simultaneous projects.

Description of Duties

1) Responsible for tracking, recording, organizing and obtaining agreements for images, videos and other intellectual property supplied by outside agencies to the NCCER production team.

2) Tracking Permissions

  • Maintain link between images and their contracts

  • Track age and validity of agreements

3) Evaluate books and modules for accuracy of permission forms

  • Manage image permission review process

  • Meet permission deadline requirements as part of the production team 

4) Obtain permission from image owners via image permission contracts in a timely manner

  • Make contact with image suppliers/owners

  • Maintain relationships with contacts

  • Represent NCCER in a positive way

5) Create final permission packages for submission to publisher, including:

  • Manuscript of images/graphics

  • Copies of associated contracts signed by representative of image/graphic owner

  • Master record of images and associated contracts with publishing information as required by Pearson

6) Maintain accurate logging of permission related records in Digital Asset Management tool.
7) Maintain record of contacts and interactions in a Customer Relation Management tool.

Requirements

  • Ability to work independently 

  • Excellent communication and organizational skills 

  • Must be able to handle multiple projects at one time and to meet production and editorial deadlines

  • Must be able to work under pressure and adapt to shifting priorities and new workflows

  • Dependable in attendance and performance

Software Skills

  • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office 365 or Office Suite) required

  • Proficiency with common workplace applications required (i.e., Chrome/Firefox, Skype, etc.)

  • Experience with Adobe Acrobat or other PDF editing tools

Preferred, but not Required

  • Experience or familiarity with Digital Asset Management (DAM) software 

  • Experience or familiarity with Customer Relationship Management (CRM) tools

  • Experience or familiarity with Adobe Creative Cloud Applications (Specifically Illustrator and Photoshop)

  • Experience or interest in the Construction or Maintenance Industry


Senior Communications Manager

Job Type: Full-Time

Description

1) Provide direct supervision and guidance for communications team members

  • Manage and motivate the communications team members to achieve goals, initiatives and objectives

  • Collaborate with senior managers to ensure cross functional knowledge, information sharing and that projects are functioning smoothing 

  • Provide in-depth knowledge of project goals and creative briefs to coordinate the writing, editing, design and delivery of all communications as needed

  • Manage team resources to ensure all projects are completed on time and within budget

2) Oversee production of all communications for internal/external customers to include emails, newsletters, presentations, website content updates and more

  • Manage and evolve corporate brand and tone of voice guidelines for various audiences in collaboration with the marketing director and senior managers

  • Develop and implement communication strategies for new and existing campaigns

  • Identify creative ways to package and distribute content that amplifies reach, including video, SMS, podcasts, digital, social and other methods

  • Maintain a comprehensive internal communications and content calendar that schedules all aspects of the creation and delivery of content/communications throughout the year in collaboration with the digital communications manager

  • Approve print and digital media for release

  • Analyze campaign metrics to optimize performance across all channels 

3) Manage public relations and foster growth of a positive public image for the organization

  • Build and maintain trusted relationships with media contacts and influencers to advance the organization's strategies and further awareness of NCCER

  • Monitor organization’s reputation 

  • Develop crisis communications and responsive action plans as needed

  • Manage external interview and article requests

4) Oversee editorial calendar of the digital newsroom

  • Approve articles, press releases, blogs, research and videos for publication on the website 

  • Conduct interviews, write and edit articles and blogs as needed 

  • Review and analyze monthly metrics to optimize online presence 

5) Oversee organization’s presence on social media outlets including Facebook, YouTube, Twitter, LinkedIn and Instagram

  • Develop and approve social engagement strategies 

  • Collaborate with senior managers and marketing managers to incorporate social strategies in campaign development

  • Analyze monthly metrics to optimize online presence 

6) Oversee development and publication of NCCER’s Annual Report

  • Manage development and production to ensure the annual report is completed on-time 

7) Collaborate with a variety of third-party agencies and consultants on key content/communications assets, as well as for guidance on SEO, social media best practices, etc. as needed
8) All marketing team members will support the other departments within NCCER through meetings and updates
9) All marketing team members will keep themselves informed of construction and maintenance industry trends
10) Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of NCCER employees

Requirements

  • Bachelor’s degree or higher in Journalism or Communications

  • Minimum 10 years of experience in related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience required

  • Self-starter with excellent oral and written communication skills

  • Proficient in Associated Press (AP) style

  • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

  • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly and simply

  • Excellent organizational skills and proven project management ability

  • Sound decision-making, problem-solving and research skills

  • Ability to work independently and effectively with all levels of executives, management and staff

  • Must be proactive, positive, a team player and have a “get it done” approach 

  • Some travel may be required

  • Dependable in attendance and performance

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook 

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter 

  • Salesforce and website content management experience preferred

  • Must have experience using marketing technology products to implement and track campaign performance  

  • Some experience with photo editing software preferred


Marketing Copywriter

Job Type: Full-Time

Description

1) Compose, coordinate and/or edit the written message in all print and digital media to maintain consistency in company brand, tone and voice

  • Write messaging for campaigns and internal/external customer communications to include advertisements, articles, blogs, emails, newsletters, scripts, speeches, surveys and other publicity materials 

  • Gather all information needed to create copy 

  • Provide guidance for the communications coordinator to draft copy as needed

2) Create and facilitate correspondence for the president to include but not limited to letters, white papers and emails 

3) Conduct internal/external interviews and develop talking points, questions and scripts

  • Manage incoming interview requests in conjunction with the senior communications manager

  • Collaborate with internal/external contacts to schedule interviews and review and edit materials 

  • Work in collaboration with the video production team to write and develop scripts as needed

4) Manage externally requested articles, blogs and press releases on behalf of NCCER

  • Write, edit and proofread content to ensure it meets NCCER brand guidelines

  • Lead internal editorial review process through final approval and submission

  • Submit written communications for publication in internal/external digital and print media

5) Manage content development for NCCER’s Annual Report

  • Request content from each department as needed

  • Compile, edit and proofread 

  • Submit content to senior communications manager and marketing director for approval

  • Provide additional edits as needed to ensure copy works within design parameters  

6) All marketing team members will support the other departments within NCCER through meetings and updates
7) All marketing team members will keep themselves informed of construction and maintenance industry trends
8) Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of NCCER employees

Requirements

  • Bachelor’s degree or higher in Journalism or Communications

  • Minimum 5 years of experience in related field, preferably from an integrated marketing agency or in-house marketing department, and previous team management experience preferred

  • Self-starter with excellent oral and written communication skills

  • Proficient in Associated Press (AP) style

  • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

  • Excellent organizational skills and proven project management ability

  • Sound decision-making, problem-solving and research skills

  • Ability to work independently and effectively with all levels of executives, management and staff

  • Creativity, initiative, organization, good judgment and the ability to express thoughts clearly and simply

  • Ability to write in different styles and tones in order to reach a variety of audiences

  • Must be proactive, positive, a team player and have a “get it done” approach

  • Dependable in attendance and performance

  • Writing portfolio will be required for consideration

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook 

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter 

  • Website content management experience preferred

  • Must have experience using marketing technology products to implement and track campaign performance  


Customer Service Representative 

Job Type: Full-Time

Description

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will  include:

  • Providing excellent customer service via incoming  and outgoing telephone calls, e-mails, and other correspondence –  including Tier 1 and Tier 2 Technical Support

  • Freshdesk interaction

  • Entering  all customer service inquiries into FreshDesk - entries must be entered  clearly, completely, and closed out appropriately

  • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)

  • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence

  • Knowledge base interaction

  • Assisting Manager in the development and maintenance of the Knowledge Base and support portal

  • Utilizing support documents to assist customer inquiries

  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues

  • Working  within databases and other programs/applications that apply to Customer  Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER  testing system etc.)

  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence

  • Maintaining accurate knowledge of programs and services offered by NCCER

  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests

  • Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping

  • Assisting students with creating user accounts and website questions

    Requirements

    • Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a fast-paced environment.

    • Correspondence layout, strong organizational skills, and the ability to work  effectively with all levels of executives, management and staff is essential.

    • Dependability in attendance and performance is critical in  this role.

    • Candidates fluent in Spanish are strongly preferred.

    Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience. Start ASAP after selection. Position open until filled.


    Online Community Manager 

    Job Type: Full-Time

    Description

    NCCER is looking for an innovative, passionate community manager to focus on building and maintaining an online community for construction craft professionals to engage, connect, learn, and grow. Successful candidates will be outgoing and creative and be social-media savvy in building successful engagement strategies within an online community. To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the construction industry and be a strategic thinker. Having some knowledge of the construction industry is valuable but not required.

    Major Duties:

    1) Develop online communities for various NCCER customer and market segments utilizing Facebook, LinkedIn, and other social media platforms
    2) Attract users to the online community through traditional and innovative strategies
    3) Drive member engagement and retention through community-based engagement campaigns
    4) Engage with the online community and respond to comments and requests
    5) Stay up to date with the latest industry and digital trends
    6) Research latest and relevant tools and technologies
    7) Build, analyze, maintain, and communicate community KPIs
    8) Oversee the build out and maintenance of a standalone community if research and evaluation warrants it
    9) Collaborate and coordinate with marketing department to ensure brand consistency across multiple platforms and campaigns
    10) Complete other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee


    Requirements: 

    • Bachelor’s Degree in marketing, social media, communications or related field or minimum five years relevant work experience 

    • Experience in building and maintaining successful communities

    • Experience in research and measuring KPIs

    • Experience in photo and video editing for social media posting 

    • Excited, passionate, proactive, and self-motivated with an enthusiasm for learning

    • Ability to work effectively in a multi-task, detail oriented and deadline-driven environment

    • Exceptional oral and written communication, research, and time management skills

    • Must be willing to travel

    Software Skills:

    • Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)

    • Expertise with Facebook, LinkedIn, Instagram, and other social media administrative functionality

    • Proficiency with photo and video editing software

     


    eLearning Coordinator

    Job Type: Full-Time

    Description

    NCCER has an exciting opportunity in the newly formed Digital Learning department for someone who is passionate about learning and the construction industry. The successful candidate will bring strong administrative, project management, and content management capabilities to the team along with comfort in working in Learning Management Systems. 

    Areas of Responsibility:

    1. Work with departmental Instructional Designers, Graphic Designers, and Project Managers to assist in the procurement, organization, development, and transfer of content assets that will be used to develop eLearning courses

    2. Work with outside course and LMS development vendors to assist in managing and reporting on project timelines, milestones, progress reports, etc.

    3. Assist in the development and execution of marketing & communication plans related to the launch of new eLearning courses, systems, enhancements, and/or process changes

    4. Assist with LMS (Totara) administration including user management and course set-up

    5. Provide monthly KPI reporting to the department director 

    6. Perform other administrative duties in support of the Digital Learning department

    Requirements:

    • Bachelor’s degree and one (1) to two (2) years of relevant work experience, preferably in eLearning or education.

    • Strong project management and organizational skills

    • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

    • Excited, passionate, proactive, and self-motivated with an enthusiasm for learning

    • Experience with digital content development, workflows, and best practices

    • Outstanding oral and written communication skills

    Software Skills: 

    • Proficient in Microsoft Office suite including Microsoft Word, Excel, SharePoint and Outlook 

    • Excellent project management software skills, such as Smartsheet or other tools

    • Experience with learning management systems such as Moodle, Canvas, or Totara 



    BYF Coordinator

    Job Type: Full-Time

    Description

    This position requires a strong attention to detail with excellent written and verbal skills. The BYF coordinator is expected to be highly organized with the ability to multitask in a fast-paced environment and be a self-motivated team player. The BYF initiative is focused on educating people and recruiting them into careers in the commercial and industrial construction industry through various marketing campaigns and outreach.

    Major Duties: 

    1. Maintain content on BYF websites

    • Update content and data as needed

    • Work with marketing coordinator, marketing project manager and BYF manager to ensure routine updates of BYF websites are kept current

    • Assist BYF manager with development of new content needs or webpages

    2. Maintain and coordinate BYF Scholarships under the supervision of BYF manager

    • Oversee scholarship tracking application system

    • Screen applications as needed

    • Follow up with recipients as needed

    3. Provide general Build Your Future support

    • Provide general support to BYF Manager 

    • Answer general BYF inquiries via support tickets and website form requests

    • Pull metrics as needed and build reports

    • Assist BYF manager with event or presentation needs 

    • Attend events such as career days as needed

    4. Assist BYF manager with maintenance of BYF partners

    • Coordinate custom collateral orders 

    • Assist BYF manager with onboarding new partners, including career day collateral development

    • Assist BYF manager in managing agreements and project flows

    • Assist with collaboration process with partners

    5. Assist BYF manager and marketing team in the development and implementation of BYF campaigns and advertising

    • Assist with content creation, campaign development and execution and metrics tracking when applicable

    • Coordinate with social media and communications team to assist with BYF communications which may include BYF email sends, blog entries or other content pieces as needed

    6. Collaborate with videography department for BYF video needs

    • Work with videographer on review, revision, and feedback

    • Work with communications department to gather video text/content as needed

    7. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

    Requirements

    • Excellent written and verbal communication skills

    • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly 

    • Strong attention to detail and organizational skills, with ability to multi-task

    • Ability to work effectively in a deadline-driven environment

    • Must be a motivated, self-starter with ability to work with minimal supervision 

    • Proactive, positive team player 

    • Dependable in attendance and performance

    • Experience and/or education in marketing, public relations or related field is desirable

    • WordPress experience is a plus but not required 

    • Ability and willingness to travel

    Physical Demands and Working Conditions:

    • Some travel is required 

    • Works in an indoor office environment with moderate noise level

    • The employee may occasionally be required to lift and/or move up to 25 pounds

    • Specific vision abilities required by this job include close vision and distance vision

    • The employee is regularly required to sit, talk, and hear

    • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

    • The employee is frequently required to use a computer

    • The employee is occasionally required to stand, walk, climb, or balance and stoop, kneel, crouch, or crawl

    Software Skills: 

    • Microsoft Office experience preferred

    • Website design and/or html knowledge preferred


      More Info:

      • NCCER is an Equal Opportunity Employer and a drug-free workplace.
      • Salaries are based on qualifications and experience.
      • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
      • Start ASAP after selection.
      • Positions open until filled.

      Apply Now