Career Opportunities

Director of Product Development

Department: Product Development
Reports To: Chief Operations Officer
Job Status: Exempt, Full Time

Major Duties:   

  1. Hires, directs and supports the daily activities of Product Development department;
  2. Guides and develops Senior Project and Production managers in the management of their areas;
  3. Builds and maintains effective communications across the organization and with key strategic partners and vendors;
  4. Develops and manages the Product Development department annual budget;
  5. Develops the scope and budget for future development projects and the product revision cycle;
  6. Drives continuous revision of all titles within NCCER Content Specification;
  7. Oversees maintenance of security and standards of content within the NCCER Content Specification;
  8. Monitors presentation of NCCER products within Pearson sales and resource websites;
  9. Develops and leverages partnership opportunities to further the growth of content line at the discretion of the Chief Operations Officer;
  10. Seeks new learning modalities and techniques to increase content reuse, speed to market, and product quality;
  11. Responds to and negotiates with other firms for funding of development projects at the discretion of the Chief Operations Officer;
  12. Works closely with Director of International Services to support international product needs;
  13. Supervises all curricula-related contracts and develops select partnering agreements (at the discretion of the President and Chief Operations Officer);
  14. Primary liaison with Publisher over curricula and derivative products;
  15. Manages and directs portfolio assignments designated by the Chief Operations Officer;
  16. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • 10+ years of experience in the educational publishing/curricula development, with 5 years publications management experience
  • Undergraduate degree in communications, journalism, or English required 
  • Knowledge and understanding of the DITA publishing system
  • Supervisory experience
  • Self-motivated
  • Experience in managing departmental budgets of $1,000,000 or more
  • Public speaking, presentation skills, communications, writing, editing and computer skills
  • Ability to work under pressure, and able to exercise tact and can guide and encourage others to perform at a high level
  • Must be able to travel
  • Training in instructional design and/or educational theory is also desirable
  • Dependable in attendance and performance

     

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl


Software Skills:

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite), and miscellaneous Windows-based applications; knowledge of electronic publishing and integrated workflows



Graphic Design Intern

Department:      Marketing
Reports To:
       Marketing Project Manager
Description:        
This is a part-time, paid position, and only students currently enrolled in a graphic design or related program are eligible to apply. A portfolio must be submitted to be considered for this position.

This internship is a great opportunity for a student interested in gaining work experience in a highly energetic marketing department for a national organization. As an intern you will be expected to work quickly and efficiently to meet deadlines as well as collaborate with others for various projects. Dress is business casual with casual Fridays.

To apply, please send your portfolio and resume to resume@nccer.org.

Intern Requirements:

  • Currently enrolled in classes at any college or university
  • Ability to use both Mac and PC devices
  • Well-versed in Adobe Photoshop, InDesign and Illustrator
  • Minimal experience in Microsoft Word, Excel and PowerPoint
  • Ability to identify branding between various branches of NCCER

Job Duties:

  • Generate concepts and ideas for ads, campaigns and marketing collateral
  • Develop, refine and revise ads, campaigns and marketing collateral
  • Revitalize already existing ads, campaigns and marketing collateral
  • Revise forms, brochures, flyers and other collateral as necessary
  • Design multipage documents
  • Design internal projects such as invitations or fund raiser materials
  • Create social media graphics and infographics
  • Proof and edit copy
  • Research current industry trends
  • Organize files, photos and videos
  • Assist in packing for trade shows and gathering collateral
  • All marketing team members will support the other departments within NCCER through meetings and updates
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Self-starter with excellent oral and written communication skills
  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment
  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply
  • Must be proactive, positive, a team player, and have a “get it done” approach
  • Currently enrolled in classes at any college or university in a graphic design program or related field
  • Must be dependable in attendance and performance
  • Video production, website maintenance and social media management skills a plus

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level
  • The employee may occasionally be required to lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision and distance vision
  • The employee is regularly required to sit, talk and hear
  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms
  • The employee is frequently required to use a computer
  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office, Adobe Creative Suite 6 or above (Photoshop, Illustrator and InDesign)

Apply Now

 


Customer Service Representative

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will include:

  • Providing excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support
  • Freshdesk interaction
    • Entering all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately
    • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)
    • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence
  • Knowledge base interaction
    • Assisting Manager in the development and maintenance of the Knowledge Base and support portal
    • Utilizing support documents to assist customer inquiries
  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues
  • Working within databases and other programs/applications that apply to Customer Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER testing system etc.)
  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence
  • Maintaining accurate knowledge of programs and services offered by NCCER
  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests
  • Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping
  • Assisting students with creating user accounts and website questions

Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a high speed environment.  Correspondence layout, strong organizational skills, and the ability to work effectively with all levels of executives, management and staff is essential.  Dependability in attendance and performance is critical in this role.

Candidates fluent in Spanish are strongly preferred.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.


Data Analyst

The Data Analyst will support the development and use of business intelligence systems so that the organization can leverage data from multiple sources in an effective and efficient manner.  This role will strive to discover efficient ways to organize, store, consolidate and analyze data with attention to security and confidentiality.  Because you fully grasp the complexity of data management, with a strong understanding of databases and data analysis procedures, you will ensure that critical business information flows timely and securely to and from the organization as well as within. 

Major Duties

  • Using Power BI and other data visualization tools, integrate various data sources to produce electronic and automated ways to render key business performance metrics and reporting needs
  • Work with the Senior Manager of Business Analytics and Research, and Leadership to define data needs to support the decision-making processes within NCCER
  • Visualize Key Performance Indicators and Business Intelligence, using Power BI and other tools
  • Maintain data integrity via routine maintenance and proactive data de-duplication
  • Create and enforce policies for effective data management
  • Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
  • Generate and review documentation for all database changes or refinements 
  • Assist with reports and data extraction when needed 
  • Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)
  • Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications

  • 5+ years of experience in data management or analysis
  • Relevant Bachelor’s degree, or equivalent combination of education and experience
  • Experience creating SQL queries in various SQL databases including MS SQL Server and PostgreSQL using both GUI and command line tools
  • Experienced with command line interface and scripting, including CMD, PowerShell and Bash
  • Experience with data visualization and graphing tools, including Excel, Power Query and Power BI
  • Ability to work with large data sets and raw data in text form
  • Excellent analytical skills
  • Ability to extrapolate conclusions from large data sets
  • Self-starter with demonstrated experience handling multiple duties and deadlines
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Ability to work independently

Software Skills

  • ANSI SQL 
  • Microsoft SQL Server
  • PostgreSQL 
  • Power BI
  • Microsoft Office 365, especially Excel and Access
  • Salesforce/SOQL
  • AWS

Preferred

  • AWS Certified Associate or above
  • Expert knowledge of JavaScript, Python, or other general-purpose language

NCCER is an Equal Opportunity Employer and a drug-free workplace.  Excellent benefits package including Health/Vision/Dental and 401K with employer matching.

Start ASAP after selection.  Position open until filled.

Open Positions

  • Director of Product Development
  • Graphic Design Intern
  • Customer Service Representative
  • Data Analyst

More Info

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefit package.
  • Start ASAP after selection.
  • Position open until filled.

    Apply Now