Career Opportunities

Testing System Manager

NCCER has an immediate opening for a Testing System Manager.  This position has a high level of responsibility within the Testing Department, including management of departmental staff and oversight of daily operational activities.  Other key responsibilities include:

  • Managing development and maintenance of the NCCER Testing System
  • Managing customer support:
    • NCCER Testing System
    • Arkiv Assessment System
    • Providing staff customer support training on NCCER policies, procedures and systems
    • Managing customer knowledge base
  • Managing the National Craft Assessment Certification Program (NCACP) and Special Certification Programs
  • Managing enforcement of NCCER policy:
    • Ensuring the security of testing processes
    • Working with Audit and Legal departments on investigations and non-conformances as necessary
  • Managing review and update processes for all internal and external department documents and manuals

The position requires a self-starter with demonstrated experience handling multiple duties and deadlines.  The ability to negotiate and solve problems with customers while maintaining NCCER’s policies and procedures is essential.  Strong written and verbal communication skills and attention to detail are required. Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff are all key skills in this role.

Candidates with post-secondary education (Associate’s degree or above), experience with computer testing and assessment program administration are preferred.   Competency in Microsoft Office Suite, including Outlook, database management, spreadsheets, and web-based submissions administration is required.  This position requires some travel.

Equal opportunity employer. Drug-free workplace. Excellent benefit package.  Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.

To apply, please submit resume, cover letter and three (3) letters of reference to resume@nccer.org.

 


Technical Writer

NCCER has an immediate opening for a Technical Writer. The individual assigned to this position will assist in the updating and creation of construction craft training curriculum in more than 75 fields. Major areas of responsibility will include:

  • Managing assigned technical writing projects, to include:
    • Ensuring projects are completed on time, on budget, and in accordance with NCCER specifications and requirements
    • Maintaining project components within the update cycle
    • Acting as liaison to subject matter expert committees and vendors and facilitating work
    • Ensuring communication of project information to the appropriate internal stakeholders
  • Performing project updates within content, learning, and testing management systems
  • Collecting and interpreting technical data or information and incorporating into curriculum structure
  • Presenting to subject matter expert committees and other constituents on product and program development processes or other NCCER-related topics

Qualified candidates will possess a high degree of professionalism, the ability to work independently, the ability to travel, excellent communication and organizational skills, the ability to handle multiple projects at one time, the ability to meet production and editorial deadlines, the ability to work under pressure, adaptability to shifting priorities and new workflows, and dependability in attendance and performance. The ability to work effectively with all levels of executives, management and staff is essential. A Bachelor’s degree or higher is preferred; although candidates with relevant experience will be considered. Experience in the construction or maintenance industry is desirable.

Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite) is required. Software skills with miscellaneous Windows-based applications, knowledge of basic database design (i.e. Microsoft Access) and desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) are preferred.

Equal Opportunity Employer. Drug-free workplace. Competitive salary based on qualifications and experience. Excellent benefit package.

Start ASAP after selection. Position open until filled. To apply: send resume/CV, cover letter, and a minimum of three (3) references to resume@nccer.org.


Desktop Publishing Specialist

NCCER has an immediate opening for a talented professional to play a critical role in the update and creation of construction craft training curricula for more than 75 fields.  Key areas of responsibility for this position will include:

  • Lay out new books and maintain legacy books using Adobe InDesign and Oxygen XML editor
  • Use XML to perform layouts of materials, to include troubleshooting XML coding and using various scripts to extract code for production of electronic media
  • Perform graphics editing and, if required, recreate line art
  • Accurately key in edits to curriculum, including page layout modifications
  • Coordinate and manage image permissions
  • Maintain and update lists
  • Develop and edit curricula-related Powerpoint materials
  • Maintain corrections and reprints
  • Help with file requests and other tasks as needed
  • Monitor and check image rights documentation for NCCER titles

Qualified candidates will be detail-oriented, be adaptable to new software and learning new skills, and have excellent communication and organizational skills.  The ability to work under pressure and adapt to shifting priorities and new workflows is essential.

A Bachelor’s degree or higher is preferred but not required; experience will be considered.  Candidates with at least 2 years of desktop publishing/page layout experience as well as experience in art asset management (including use permissions) are strongly preferred.  Fluency in Spanish, Russian and/or French is also a plus.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.


Customer Service Representative/Receptionist

NCCER has an immediate opening for a talented professional to provide outstanding customer service support to a diverse customer base through a variety of mediums.  Key areas of responsibility for this position will include:

  • Providing excellent customer service via incoming and outgoing telephone calls, e-mails, and other correspondence – including Tier 1 and Tier 2 Technical Support
  • Freshdesk interaction
    • Entering all customer service inquiries into FreshDesk - entries must be entered clearly, completely, and closed out appropriately
    • Addressing tickets assigned in the FreshDesk system within our service level agreement (SLA)
    • Providing 24-48 hour response time on all return calls, email and FreshDesk correspondence
  • Knowledge base interaction
    • Assisting Manager in the development and maintenance of the Knowledge Base and support portal
    • Utilizing support documents to assist customer inquiries
  • Working effectively with other departments at NCCER to troubleshoot or solve problems/issues
  • Working within databases and other programs/applications that apply to Customer Service (FreshDesk, NCCER Registry, Filemaker, ANR, ARKIV, NCCER testing system etc.)
  • Maintaining working knowledge of the NCCER website and other advertisements/initiatives that may generate correspondence
  • Maintaining accurate knowledge of programs and services offered by NCCER
  • Ability to navigate multiple programs and utilize internet to help customers with online assistance and problem-solving requests
    Maintaining confidentiality of student records, and following all company policies and procedures regarding recordkeeping
    Assisting students with creating user accounts and website questions

Qualified candidates will have excellent written and verbal communication skills as well as demonstrated experience responding to customer inquiries via phone or electronically in a high speed environment.  Correspondence layout, strong organizational skills, and the ability to work effectively with all levels of executives, management and staff is essential.  Dependability in attendance and performance is critical in this role.

Candidates fluent in Spanish are strongly preferred.

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.


BYF Manager

NCCER has an immediate opening for a strong project manager with excellent presentation and communication skills to lead our Build Your Future initiative. This initiative is focused on educating people and recruiting them into the commercial and industrial construction industry through various campaigns and outreach. Candidates should be extremely organized with the ability to multitask in a fast-paced environment and be a self-motivated team player and leader. Other key areas of responsibility will include:

  • Developing, executing and managing strategic projects and campaigns, including the BYF and Hard Hat Heroes recruitment initiatives
  • Managing the BYF brand and effectiveness
  • Qualifying, developing, establishing and supporting partner relations
  • Researching, qualifying, planning and attending events and activities that expand BYF’s footprint
  • Managing the BYF scholarship program
  • Managing metrics and stats that accurately represent the BYF mission and goals

Qualified candidates will enjoy working in a multi-task, detail-oriented, and deadline-driven environment and possess demonstrated public speaking abilities/experience. It is essential that this person have creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply. The position requires the ability to strategically develop broad projects across departmental lines in an efficient manner, excellent organizational skills in a team setting, and exceptional communication skills (both written and verbal). The ability to research and organize statistical and anecdotal data and experience in managing and preparing schedules, budgets and reports is also required.

Minimum of an AA degree required and 2 years of management experience in a team setting required. Experience in event planning and execution, marketing, non-profit management is required. Candidates with a background in fundraising, business development, military recruiting or sales management are strongly preferred.

Some travel is required for this position (approximately 30%).

Equal Opportunity Employer. Drug Free Workplace. Excellent benefits package. Competitive salary based on qualifications and experience.

Start ASAP after selection. Position open until filled.

Open Positions

  • Testing System Manager
  • Technical Writer
  • Desktop Publishing Specialist
  • Customer Service/Receptionist
  • BYF Manager

About NCCER

NCCER is a not-for-profit 501(c)(3) education foundation created in 1996 as The National Center for Construction Education and Research. Through broad industry leadership and support, NCCER was created to revolutionize training for the construction industry. Under the mission of creating a safe and productive workforce, NCCER has become the standard for developing craft professionals across the US.

NCCER’s workforce development processes of accreditation, instructor certification, standardized curriculum, assessment and portable credentials and certifications are key components in the industry’s talent development efforts. In addition, to complement these processes, NCCER’s Build Your Future initiative, drives multiple campaigns to enhance industry image, career education and recruitment efforts for the industry.

NCCER is headquartered in Alachua, Florida, and is affiliated with the University of Florida's M.E. Rinker, Sr. School of Construction Management.

NCCER is an Equal Opportunity Employer and a Drug-free workplace. Salary based on qualifications and experience. Excellent benefit package.

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