Career Opportunities

Receptionist

Department:                     Credentialing and Compliance Services
Position Title:                   Receptionist
Reports To:                       Customer Service Manager
Job Status:                       Non-Exempt, Full Time

Major Duties:

1. Receptionist desk management:

  • Greet and Announce guests and visitors

  • Maintain organized work area

  • Answer multi-line phone system/train others on how to use

  • Answer incoming calls to the reception desk (first priority is not missing any reception desk calls)

2. Customer Service duties:

  • Provide excellent Customer Service via incoming/outgoing phone calls, e-mails, and other correspondence (including answering calls in the phone Queue during lunch periods, and when needed because of queue overflow and emergencies)

  • Assistance provided to the overall department with projects as needed

  • Maintain accurate knowledge of programs and services offered by NCCER

  • Assist with routing Customer Service inquiries and handling Tier 1 type CS inquiries

  • Transcribe VMs in Freshdesk into tickets with complete details

3. FreshDesk management assistance as applicable: 

  • Review and follow up on tickets (old, parked, and waiting)

  • Detailed transcription of incoming voicemails into tickets

  • Review and properly assign unassigned tickets (also handle Tier 1 type CS inquiries)

4. Knowledge Base Management assistance as applicable:

  • Knowledge Base maintenance/updates

  • Assist with ticket scripts, solutions, etc.

5. Maintain working knowledge of the NCCER website and other advertisements/initiatives that may generate calls and/or correspondence

6. Chat management (interact with customer via chat and enter tickets as applicable)

7. Assist Marketing/BYF with sales during Master Trainer sessions

8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Qualifications:

  • The position requires a self-starter with demonstrated experience handling multiple duties and deadlines

  • Strong written and verbal communication skills as well as excellent telephone skills are required

  • Correspondence layout, excellent organizational skills, the ability to work independently and to work effectively with all levels of executives, management and staff is essential.

  • Dependable in attendance and performance

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office Suite (Outlook, Word, Excel, Powerpoint), proprietary websites (Online Bookstore, Instructor Resource Center), internet navigation, FreshDesk etc.

 


Psychometrician

Department:                     Testing Department
Position Title:                   Psychometrician
Reports To:                       Director, Testing and Registry
Job Status:                       Exempt, Full Time

Summary:

A seasoned professional who can understand, describe, and apply the science and technology of measurement in the context of construction industry training and certification programs.  The staff psychometrician will be a key member of the NCCER product team that develops, manages, and maintains an expansive library of training and certification exams across the many craft areas typically utilized in the construction industry.

 

Major Duties:

1. Oversee all test-related aspects of NCCER training and certification programs

2. Maintain the overall integrity of NCCER training and certification testing programs by ensuring that all aspects of the programs are developed and delivered in a manner consistent with standards in the testing industry

  • Continually analyze and evaluate the performance of exam items and forms to ensure that all NCCER exams are reliable and valid

  • Perform item/statistical analyses utilizing both classical test theory and item response theory

  • Write technical examination and item analysis reports

  • When statistically indicated, develop, and implement new exam items for underperforming or compromised test materials

  • Ensure all NCCER exams and certification programs are psychometrically sound and legally defensible

3. Develop new module exams and journey level-craft assessments not currently in the NCCER library of testing products in collaboration with internal project managers and Subject Matter Experts

  • Facilitate the development of job/task analyses in collaboration with Subject Matter Experts

  • Oversee and manage the item writing process psychometrically

  • Set cut scores and other standards for module exams and journey-level craft assessments

4. Manage programs, projects, timelines, and deliverables

5. Provide guidance to the internal stakeholders on ANSI and other recognized accreditation standards and advise on how to make programmatic decisions that will be in line with said standards

6. Complete other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications:

  • Masters' degree in Psychology, Industrial/Organizational Psychology, Educational Psychology, Higher Education, or a related field. Candidates with a Ph.D. in one of these areas are strongly preferred.

  • Documented experience as a psychometrician. 5 or more years of experience is preferred. 

  • Competent in applied psychometric techniques, including Classical Test Theory, Item Response Theory, test equating and linking.

  • Demonstrated experience facilitating standard setting and/or job task analysis meetings.

  • Familiarity with data analysis methods that support assessment (e.g. data forensics).

  • Knowledge of industry standards (e.g. ANSI, ISO)

  • Self-motivated to stay up-to-date on various state, national, and/or international trends in assessments.

  • Ability to effectively write and communicate orally to both technical and non-technical audiences.

Physical Demands and Working Conditions:

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills:

  • Microsoft Office 365, including Outlook, Word, Excel and Sharepoint

  • Experience with database management and test development software for web-based testing platforms

  • Ability to use appropriate statistical software to an advanced level

  • Knowledge of item-banking software systems

  • Experience with TAO web-based testing platform a plus

 


Product Development Project Manager 

Description

1. Plan, manage and coordinate assigned projects, to include:

  • Developing project scope in coordination with senior manager and leadership based on relevant data

  • Ensuring projects are developed on schedule, on budget and according to NCCER specifications

  • Acting as a liaison with subject matter expert (SME) committees

  • Maintaining project components between revision cycles

  • Working with other departments to ensure product has a successful launch and is maintained as a quality product

2. Present to SME committees and other stakeholders on product and program development processes or other NCCER-related topics

3. Manage project content updates within content management, learning management, and testing systems

4. Provide assistance to both external and internal customers with questions related to project areas and to the department

5. Integrate new and upcoming instructional technology modalities and techniques into content development and delivery

6. Supervise support staff

7. Perform curriculum alignments and crosswalks for projects

8. Perform substantive and copy editing; reviews and edits work of writers and staff

9. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements

  • Associate degree or higher or minimum five years work experience as project manager

  • Proven experience in project management on projects of similar scope and scale

  • Excellent written and verbal communication skills to include public speaking

  • Solid organizational skills including attention to detail and multitasking

  • Strong problem-solving and decision-making skills

  • Proactive, positive team player and leader

  • Ability to handle multiple projects at one time and meet production and editorial deadlines

  • Ability to acquire and analyze data to extract trends and metrics

  • Ability to work under pressure

  • Adaptability to shifting priorities and new workflows

  • Experience in technical editing and/or writing desired

  • Dependable in attendance and performance

  • Experience in the construction or maintenance industry is desirable

Physical Demands and Working Conditions 

  • Some travel may be required

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills

  • Proficiency in word-processing, presentations and spreadsheets (i.e. Microsoft Office Suite); and miscellaneous Windows-based applications, knowledge of basic database design (i.e. Microsoft Access) and desktop publishing software (i.e. Adobe Creative Suite or Creative Cloud) a plus

 


Product Marketing Manager

Department:            Marketing
Position Title:          Product Marketing Manager
Reports to:              Senior Marketing Manager
Job Status:              Exempt, Full-Time

Description

NCCER is looking for a highly motivated Product Marketing Manager. This position will work with the marketing team on developing campaigns for a recruitment tool currently in development. Responsibilities include a variety of marketing strategies from driving user acquisition and developing fundraising campaigns to researching industry trends and preparing metrics reports.

Core responsibilities include managing the recruitment tool marketing strategy, developing fundraising and investor campaigns, tracking user progression and providing support for related inquiries.

Our ideal candidate is a creative, ambitious mid-level marketing professional who performs well in a fast-paced, team environment. This individual should be a multi-tasker who enjoys all aspects of campaign development, from brainstorming high-level ideas to checking items off their to-do list. Someone who wants to market an emerging product for a nationwide organization will have the opportunity to do so in this role.

Major Duties: 

1. Manage recruitment tool marketing and communications strategy 

2. Manage recruitment tool performance

3. Manage recruitment investor and fundraising campaign development 

4. Track progression of users through the recruitment tool

5. Provide support for recruitment tool inquiries

6. All marketing team members will support the other departments within NCCER through meetings and updates

7. All marketing team members will keep themselves informed of construction and maintenance industry trends

8. Other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Qualifications

  • Self-starter with excellent oral and written communication skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Creativity, initiative, organization, good judgment, and the ability to express thoughts clearly and simply

  • Must be proactive, positive, a team player, and have a “get it done” approach

  • Bachelor’s Degree in Marketing, Advertising, Communications or related field required

  • Minimum three years of experience in related field

  • Lead generation and/or account management experience preferred

  • Must be dependable in attendance and performance

Physical Demands and Working Conditions  

  • Works in an indoor office environment with moderate noise level

  • The employee may occasionally be required to lift and/or move up to 25 pounds

  • Specific vision abilities required by this job include close vision and distance vision

  • The employee is regularly required to sit, talk and hear

  • The employee is frequently required to use hands and fingers to grab, pull, grip, lift and reach with hands and arms

  • The employee is frequently required to use a computer

  • The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl

Software Skills

  • Proficient in Microsoft Office suite including Microsoft PowerPoint, Word, Excel, SharePoint and Outlook

  • Effective knowledge of social media platforms including Facebook/Instagram/Twitter

  • Effective knowledge of web analytics, Google Ads and SEM

  • Adobe Creative Cloud (Photoshop, Illustrator and InDesign) preferred

  • Website content management and/or html knowledge preferred

 


Salesforce Administrator

Job Status:    Full-Time

Description

This is an in-office position and is not eligible for a remote work/work from home arrangement.

To improve its mission to build a safe, productive and sustainable workforce of craft professionals, NCCER implements Salesforce as part of its strategic ecosystem of online learning, computer-based testing, and credentialing and certification systems. Our goal is to provide every craft professional with an intuitive and easy to use platform for learning new skills and career advancement. The Salesforce Administrator will lead the ongoing development of NCCER’s Sales Cloud and Service Cloud deployment.

Requirements:

  • Serve as primary system administrator for the Sales and Service Cloud environment

  • Provide user account maintenance, reports and dashboards, workflows and other routine tasks

  • Work with our staff, vendors and partners to optimize the customer experience 

  • Manage Salesforce.com data feeds and other integrations with learning, testing and credentialing systems

  • Assist in training of new users, and grow the Salesforce.com skill set across the organization

  • Complete regular internal system audits and prepare for upgrades

  • Coordinate the evaluation, scope and completion of new development requests

  • Effectively act as the liaison between our users, vendors and the application development teams of other integrated systems 

  • Other duties as assigned

Qualifications:

  • Salesforce Certified Administrator
  • Minimum three years of experience as a Salesforce.com administrator

  • Sales Cloud, Service Cloud and Developer certifications preferred

  • Experience in an educational or customer service-oriented environment preferred

  • Proven ability to design and implement new processes and facilitate user adoption

  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity

  • Strong understanding of Salesforce.com best practices and functionality

  • Strong data management abilities

  • A documented history of successfully driving projects to completion

  • A demonstrated ability to understand and articulate complex requirements

  • A proven track record of taking stakeholder input and achieving desired technology outcomes

  • Strong background in process engineering and business process improvement

  • A demonstrated ability to understand customer experience and intuitive systems and process design

Software Skills

  • Solid Salesforce experience

  • Proficiency with Windows and Mac operating systems

  • Microsoft Office Suite/Office 365

  • Familiarity with NetSuite/Aura a plus

  • Familiarity with learning management systems a plus

 


Controller

Job Status:    Full-Time

Description

  • Oversee accounts payable operations

  • Oversee accounts receivable operations

  • Manage accounting system and CRM (as it relates to accounting department)

  • Maintain general ledger

  • Process bi-weekly payroll

  • Manage payroll taxes, which includes out of state employees

  • Manage employee benefits

  • Keep apprised of accounting regulations

  • Monthly bank reconciliations

  • Manage 401k deferral and submissions

  • Maintain asset depreciation schedules

  • Assist with annual financial audit

  • Other duties as assigned

Requirements:

  • Associates Degree or greater in Accounting/Finance or equivalent experience

  • Dependable in attendance and performance

Software Skills

  • NetSuite or similar accounting software

  • Payroll system experience (Paylocity preferred)

  • Salesforce experience preferred

  • Microsoft Office 365

 


Web Developer

Job Status:    Full-Time

Description
While  NCCER has not historically developed software, it has several  custom-built core applications that need to be maintained and updated.  These include NCCER’s Registry system, the core web application that  supports its accreditation and credentialing processes, as well as  several smaller applications, mobile applications and websites.

Major Duties:

  • Support, maintain and enhance web sites using sound practices

  • Test and deploy platform updates and upgrades

  • Maintain Postgres and MS SQL server databases

  • Maintain source control, backups, and documentation for systems

  • Work with 3rd party development vendors on major software projects and revisions

  • Create, maintain and run reports and analytics (PowerBI, SSRS) 

  • Other duties as assigned

Requirements:

  • Wordpress site development and theme customization

  • PHP/HTML/CSS/Javascript 

  • Experience developing/maintaining LAMP-stack web sites

  • Experience with Javascript and related frameworks (AngularJS, jQuery, Bootstrap, etc)

  • Experience with SQL database platforms (MySQL/MariaDB, MS SQL Server, PostGreSQL)

  •  Knowledge of AWS services and experience preferred with: IAM, Lambda,  API Gateway, RDS, EC2, S3/Glacier, Lightsail, Cognito, CloudFormation

  • Strong written and verbal communication skills, especially when communicating technical information to non-technical staff

Preferred Experience:

  • Experience with Node.js

  • Experience with at least one modern frontend JS framework, e.g. React (preferred), Vue, Angular

  • AWS development experience, including CloudFormation, Lambda, SNS, RDS

  • Experience with Sitefinity CMS

  • Experience with RDF, SPARQL

  • Experience with Microsoft .NET platform, IIS

 


Systems Support Specialist

Job Status:    Full-Time

Description
NCCER is seeking a candidate for Systems Support Specialist.  This individual is a detail-oriented team member with strong time management, problem solving, organizational and communication skills.  The candidate for this position will be able to provide accurate review and quality control of tests and systems development and Tier 2 systems support resulting in high quality testing and user experiences for our customers.

Major Duties:
1. Provide Support for systems and test development

  • Assist in delivering new/updated tests

  • Maintain test development processes and procedures

2. Provide quality control services for all NCCER tests

  • Review all published tests for accuracy in content and layout.

  • Conduct quality control on systems development and updates

  • Provide user acceptance testing (UAT) on all systems development

3. Provide overall systems support

  • Provide support to team members on systems error logs

  • Work with data partner (ISN) to troubleshoot and fill data gaps

  • Process records in Registry review queue

4. Provide Customer Support for all NCCER Programs and Systems

  • Provide Tier 2 systems support

  • Provide complete understanding and knowledge of NCCER Testing, Assessment and Registry systems

  • Provide support to other team members in department call queue and customer support tickets/cases

5. Completes other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

Requirements:

  • Strong interpersonal and professional communication skills (written and verbal)

  • Excellent time management and organizational skills

  • Attention to detail and problem solving skills

  • A self-starter with demonstrated experience handling multiple duties/priorities and deadlines

  • Ability to use multiple systems and programs simultaneously

  • Ability to work independently and to work effectively with all levels of executives, management and staff is essential

  • Experience with testing platforms and operations is a plus

  • Dependable in attendance and performance

Software Skills:

  • Microsoft Office Suite, required 

  • General web navigation, preferred

 


Production Artist

Job Status:    Full-Time

Description
The Production Artist will assist our fast-moving product development team with art needs related to curriculum development for the construction craft profession and skilled trades. This includes: creation of line art/illustrations, photo adjustments and re-sizing, as well as quality assurance and accessibility checks. In addition to these duties, the production artist will also assist where needed with sourcing and licensing images from third parties. You will be part of a world-class and fun team of product developers, who have the highest standards of quality with a creative bent. 

Requirements:

  • Working knowledge of print and digital production requirements (image size and resolution, color, etc.)

  • Excellent communication and organizational skills

  • Ability to work effectively in a multi-task, detail oriented, and deadline-driven environment

  • Must be able to work under pressure and adapt to shifting priorities and new workflows

Software Skills:

  • Adobe Creative Suite (emphasis on Illustrator, Photoshop and Acrobat)

  • Microsoft Office/365

  • Experience with Digital Asset Management systems preferred

  • Experience with Smartsheet preferred

 


More Info:

  • NCCER is an Equal Opportunity Employer and a drug-free workplace.
  • Salaries are based on qualifications and experience.
  • Excellent benefits package including Health/Vision/Dental and 401K with employer matching.
  • Start ASAP after selection.
  • Positions open until filled.

Apply Now