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What's New Overview

Overview

To provide our users with an enhanced experience, NCCER has streamlined many of its processes and systems for accredited organizations. This page guides all program personnel through these changes with the latest updates, important information and helpful resources.

Important

The New NCCER Experience

NCCER’s new system enhancements are rolling out!

Check out the links below to learn more.

New Experience Resources

Role & Program Restructure

Training

Former Structure	New Structure
Accredited Training Sponsor →	Accredited Training Program
Sponsor Representative →	Training Program Director
Secondary Sponsor Representative →	Training Program Manager
ATU, ATEF, TU Representative →	Training Program Contact
Training Unit (TU) →	Registered Training Program

Assessment

Former Structure	New Structure
Accredited Assessment Center →	Accredited Assessment Program
Primary Administrator →	Assessment Program Director
Secondary Administrator →	Assessment Program Manager
AAS Representative →	Assessment Program Contact
Authorized Assessment Site (AAS) →	Registered Assessment Program

What's New Overview Webinars Parts 1 & 2

FAQs

Can I still create card numbers for my students?

No. Individuals will create their own NCCER Account which includes having an NCCER Number generated for them.

Are Registration and Release forms still required?

Individuals must agree to NCCER’s Terms and Conditions as part of the NCCER Account creation process. Completion of the paper Registration and Release form is no longer required.

Do I need to request print-on-demand services for credentials?

Print-on-demand services are automatically available for individuals to print their own credentials and for organizations to print credentials for their training and assessment programs.

Will NCCER still print credentials and mail them to my organization?

An organization can opt in to have NCCER print and deliver their credentials.

Will NCCER be offering training on the new systems?

While NCCER will not be offering formal ‘system training’, there will be numerous support documents including product tours/videos, how-to documents and infographics.

Task & System Changes

Understand how to navigate the enhanced NCCER Account Dashboard to complete tasks and which role(s) are involved.

Assigning & Proctoring Module Tests

Previous Action	New Action	Role(s) Impacted
Completed through Testing System	Completed through NCCER Learning Platform	Instructors and Proctors

Buy Module Test Subscriptions

Previous Action	New Action	Role(s) Impacted	Details
Purchased through Billing Sponsor Representatives, Primary Administrators, TU/AAS Representatives and Billing Contacts	Purchased through NCCER Store, under Account Sign-In by anyone with a program role	Directors, Managers, Program Contacts and Accounts Payable role	A purchaser role is now available to assign for an individual who does not already have a program role but needs to make purchases.

Get Card Number

Previous Action	New Action	Role(s) Impacted	Details
Instructor or proctor created	Individual creates an NCCER Account and has an NCCER Number generated or retrieved for them	Instructors, Module Test Proctors or Assessment Proctors	NCCER Card Number is now called NCCER Number Individual can access their NCCER credentials and personal profile via their NCCER Account

Performance Evaluations

Previous Action	New Action	Role(s) Impacted	Details
Performance Profiles accessed in IRC or Instructor Toolbox and submitted in Testing System Journey-level Performance Verifications accessed and submitted in NCCER Registry	Accessed and submitted in the new Performance App	Directors, Managers, Program Contacts, Instructors and Evaluators	Instructors and Evaluators administer and submit evaluations in the Performance App Directors, Managers and Program Contacts can support manual entry of evaluations in the Performance App

Photo on NCCER Wallet Card

Previous Action	New Action	Role(s) Impacted	Details
Submitted to NCCER Registry by endorsed organization	Individual submits via NCCER Account	Primary and Secondary Administrators	Photos printed on NCCER wallet card for anyone who has a photo in their NCCER Account profile. Photos are required for Mobile Crane Operator, Rigger and Signal Person certifications to generate.

Program Management

Previous Action	New Actions	Role(s) Impacted	Details
Completed through NCCER Registry	Completed through NCCER Account, under Program Management	Directors, Managers and Program Contacts	New feature offers streamlined management of people and locations

Score Report & Training Prescriptions

Module Tests
Previous Action	New Action	Role(s) Impacted	Details
Located in Testing System	Retrieved from NCCER Account, under Reports	Instructors and Proctors	Individuals/learners can also retrieve in their own NCCER Account, under Reports

Assessments & Practical Exams
Previous Action	New Action	Role(s) Impacted	Details
Located in NCCER Registry	Retrieved from NCCER Account, under Reports	Proctors	Individuals can also retrieve in their own NCCER Account, under Reports

Take a Module Test & Take an Assessment

NCCER system changes have not affected this process
Individuals go to NCCER website as they always have done

Terminology Changes

To learn the latest NCCER lingo, click the link below.

Learn the Lingo

Terms & Conditions

Previous Action	New Action	Role(s) Impacted	Details
Registration and Release form and Responsibilities & Liabilities form accessed through Support Portal	Required releases will be completed through account creation	All	Departments of Corrections may still use paper forms and keep for auditing purposes.

Verifying Credentials

Individuals
Previous Action	New Action	Role(s) Impacted	Details
Completed through NCCER Registry	Completed through NCCER Account, under My Credentials	All	Badge view for ease in understanding

Programs
Previous Action	New Action	Role(s) Impacted	Details
Completed through NCCER Registry (QuickCheck & Bulk Verification)	Completed through NCCER Account, under Verify Credentials	All	Badge view for ease in understanding

Public
Previous Action	New Action	Role(s) Impacted	Details
Completed by visiting NCCER website, Online Verification	Website QR code on back of individual’s NCCER wallet card	All	QR code goes directly to individual’s credential records

Questions?

Contact Us

Our Support Portal is available 24/7 as a self-guided resource for additional information.

If you prefer to contact us directly, call (888) 622-3720 to speak to a member of our Customer Service team.

Customer Support